QuickSTAT Customer Service Agent

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The purpose of this role is to assist clients in all phases of consignment preparation as well as handle and monitor client activities ensuring compliance with all agreed company policies.

Processing of consignment orders from clients via email, telephone and via Quick’s online booking portal Quickonline, (which includes routing, classifying of service type, establishing a deadline and printing the job order.)

Managing the green light approval process for consignments destined to non-EU destinations.

To assist in providing clients with continuous status notifications and performing the necessary follow-up’s (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc).

Monitoring and actioning of client emails via the shared mailboxes.

Calculating and arranging the positioning of suitable temperature-controlled packaging & logger supplies.

Tracking and tracing consignments and providing the client with status updates throughout transit as well as process client’s daily reports and manifests.

Monitoring and actioning of special alarms (SPA’s) via Quick Track.

Develop and maintain good working relationships with clients.

Working in conjunction with the pricing team to provide clients with requested quotations in a timely manner.

Providing assistance to & working alongside Customer Relationship & Key Account Managers to ensure client satisfaction and prompt actioning of client bookings & enquiries.

Experience in Customer Service

Knowledge of freight forwarding is a plus

Knowledge of country specific rules and regulations relating to the Importation and Exportation of pharmaceutical products.

Awareness of time zones for different regions.

Excellent time management and problem solving skills.

Good computer skills

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.