Quality Systems Specialist

We are looking for people who believe in our guiding principles and values of:

Job Responsibilities:

• Own, maintain, and continuously improve core Quality Management System (QMS) processes including document control, records management, training, internal audits, corrective action (CAPA), nonconformance management, and risk management.
• Administer and govern the document control system within ETQ, ensuring document accuracy, version control, approval discipline, and accessibility across the organization.
• Lead the migration, standardization, and ongoing maintenance of controlled documents and quality records.
• Define, deploy, and track training requirements to ensure employees are properly trained to applicable procedures and quality system requirements.
• Plan, coordinate, and support internal audits and external audits (ISO registrar, customer, and regulatory), including preparation, execution support, and follow up.
• Track audit findings and corrective actions, ensuring timely closure, adequate root cause analysis, and verification of effectiveness.
• Administer the corrective action system, supporting structured problem-solving using methodologies such as 5 Why, Fishbone, and 8D.
• Monitor and report QMS health metrics such as overdue CAPAs, audit findings, document status, and training completion.
• Partners functionally with Engineering, Operations, Supply Chain, and Service to ensure procedures accurately reflect practice and are consistently followed.
• Support management review activities by providing system performance data, trends, and input.
• Coordinate Returned Material Authorization (RMA) activities, including intake, documentation, system tracking, and disposition coordination.
• Perform visual inspection and documentation of returned materials as required to support RMA processing.
• Ensure RMA records, nonconformances, and corrective actions are properly captured within the QMS.
• Identify opportunities to improve QMS effectiveness, usability, and scalability as the organization grows.
• Perform other duties as required.

Job Requirements:

• Basic Qualifications
• 3+ years of experience in a Quality Systems, Quality Assurance, or Quality Engineering role within a manufacturing environment.
• Hands-on experience supporting or administering a Quality Management System.
• Working knowledge of ISO 9001 requirements.
• Strong attention to detail and ability to manage multiple system-level priorities.
• Strong written and verbal communication skills.
• Preferred Qualifications
• Internal Auditor certification (ISO 9001).
• Experience with electronic QMS platforms (ETQ preferred).
• Experience supporting audits and corrective action systems.
• Proficiency with Microsoft 365; experience with ERP/MRP systems (Epicor or similar) a plus.