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Quality Specialist
RIA SPA
Riyadh, KSA
Full Time
Mid
Onsite
3 weeks ago
Quality AssuranceSOP DevelopmentAuditingKPI MonitoringCAPALeadership
Free
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Quality AssuranceSOP DevelopmentAuditing
About the Role
RIA BEAUTY & SPA is hiring a Quality Supervisor to develop SOPs, conduct audits, monitor treatment quality and guest satisfaction, and ensure compliance with regulations. Requires a bachelor's degree in quality management, hospitality, or related field, and experience in quality assurance and spa operations.
Key Skills for This Role
Quality AssuranceSOP DevelopmentAuditingKPI MonitoringCAPALeadership
Responsibilities
- Develop and maintain Spa SOPs and service standards
- Conduct quality audits and inspections
- Monitor treatment quality, hygiene, and guest satisfaction
- Analyze customer feedback and implement improvements
- Ensure compliance with municipality, health, safety, and quality regulations
- Monitor KPIs and prepare quality performance reports
- Lead corrective and preventive action plans (CAPA)
Requirements
- Bachelor's degree in quality management, Hospitality, Business Administration, or a related field
- Experience in quality assurance, audits, SOP development, and service standards
- Knowledge of spa operations, hygiene standards, and municipality regulations
- Strong leadership, communication, coaching, and reporting skills
- Experience with KPI monitoring and continuous quality improvement
Full Job Posting
About the Role
- RIA BEAUTY & SPA is hiring a Quality Supervisor for Riyadh's newest luxury wellness destination.
- Join a team dedicated to excellence, quality, and exceptional guest experiences.
Requirements
- Bachelor's degree in quality management, Hospitality, Business Administration, or a related field
- Experience in quality assurance, audits, SOP development, and service standards
- Knowledge of spa operations, hygiene standards, and municipality regulations
- Strong leadership, communication, coaching, and reporting skills
- Experience with KPI monitoring and continuous quality improvement
Key Responsibilities
- Develop and maintain Spa SOPs and service standards
- Conduct quality audits and inspections
- Monitor treatment quality, hygiene, and guest satisfaction
- Analyze customer feedback and implement improvements
- Ensure compliance with municipality, health, safety, and quality regulations
- Monitor KPIs and prepare quality performance reports
- Lead corrective and preventive action plans (CAPA)
We Offer
- Salary: SAR 6,000 – 8,000
- Professional Luxury Work Environment
- Career Growth Opportunities
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