Quality Manager

Ensure production compliance with all regulatory, internal and customer product and packaging specifications; ensures customer specifications are current and accessible

Ensure customer mandated compliance documents are issued (i.e. COAs, other customer mandated documentation)

Assist operations in new product (AQP) and equipment qualification and verification activities

Documents and reports all supplier quality related issues per standard procedures; supports Logistics team on securing complaint resolution

Oversite responsibility for plant quality control program including test equipment operation/calibration/verification, product testing, data collection, data integrity and rework management.

Ensures all personnel performing quality testing on the production floor are trained and qualified; either through direct oversight or in support of the Quality Supervisor where the role exists (and responsibility is so delegated).

Laboratory Oversite Ensures all personnel performing quality testing within the quality lab are trained and qualified; either through direct oversight or in support of the Quality Supervisor where the role exists (and responsibility is so delegated).

Regularly schedules quality staff meeting

Ensure team works together as efficiently as possible

Assesses training needs of staff and ensures execution of training of training

Ensuring the following tasks are completed either through direct oversite or in support of the Quality Supervisor where the role exists (and responsibility is so delegated).

Ensures correctly time and attendance of team is captured

Recruits (with HR support) new employees

Performs disciplinary actions

Performs annual performance evaluations

Hosts periodic customer visits, primary contact for quality and regulatory related communications with customers

Manages customer complaint process including application of proper RCA techniques and tools. Ensures customer complaints are captured in global/regional/local reporting systems

Supports the RCA process and training for other departments in the plant

Performance is evaluated based on the effectiveness of the site Quality Management System and Quality Control program in meeting internal standards as well as customer and regulatory requirements. Additional considerations include audit performance and effective leadership of the site quality team. Emphasis is placed on maintaining a compliant, reliable quality system and effective customer relationship management.

Successful completion of internal, customer, and certification audits; including timely closure of findings

Customer complaint performance, including severity, recurrence, RCA quality and closure timeliness

Effectiveness of the site quality control program, including data integrity, calibration compliance and rework management

Timeliness and accuracy of required quality and food safety reporting

Training and qualification status of quality personnel and overall quality team effectiveness

• Directs Work • Develops Talent • Nimble Learning • Plans and Aligns • Manages Conflict • Resourcefulness • Customer Focus • Builds Effective Teams

4-year degree in a STEM/technical discipline or equivalent work experience required

Experience with physical lab testing equipment, calipers, scales, digital height gauge and compression force testing equipment; experience with Coordinate Measuring Machine (CMM) preferred.

At least 5 years of work experience in Quality Assurance combined with a demonstrated track-record of accomplishments as a QA Manager, preferably in a high-speed manufacturing environment with significant customer engagement experience

Proficient with Excel, SPC software, Word, PowerPoint

Intermediate to advanced statistical knowledge

Ability to work well with other departments

Ability to manage Customer Relations

Able to handle multi-task environment with excellent organizational skills

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

The employee is regularly required to stand, walk, reach with hands and arms and very occasionally to climb or balance.

The employee is frequently required to use hands to finger, handle, or feel; stoop, kneel, crouch, or crawl and talk or hear.

The employee is occasionally required to sit.

The employee must regularly lift and/ or move up to 10 lbs., frequently lift

It is required to always act in a safe and environmentally responsible manner by adhering to all ALPLA policies and procedures and Safety Standards (OSHA).

This position description has been fully explained to me, and I have received a copy. The position description is not all inclusive and I may be required to perform other duties as needed.

#salaried #Day

ALPLA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: ALPLA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ALPLA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ALPLA will not tolerate discrimination or harassment based on any of these characteristics.