Quality Manager (Remote | Telehealth)

Hire, supervise, and develop a team of Quality Reviewers; assign workload, set performance expectations, and manage day-to-day team operations.

Conduct calibration sessions across reviewers to ensure consistent, defensible scoring of calls and documentation.

Coach and mentor Quality Reviewers, and build their skills in chart review, call evaluation, and constructive provider feedback.

Own performance management for the Quality Reviewer team, including regular one-on-ones, feedback, and development plans.

Design and maintain quality dashboards and reporting tools that track call quality, clinical outcomes, and reviewer performance over time.

Build and analyze datasets to identify trends, root causes, and improvement opportunities across providers, RNs, and PSS Engagers.

Apply strong computer and analytical skills (e.g., Excel, reporting tools, QA platforms) to turn raw audit data into actionable insight.

Present quality findings, trends, and recommendations to the SVP of Clinical Services and other executive leadership.

Partner with clinical leadership to design improvement plans and targeted education based on quality findings.

Ensure clinical documentation and interactions meet internal standards, clinical protocols, and regulatory requirements.

Serve as the organization's subject matter expert on quality standards, interpreting guidelines consistently across care teams.

Participate in incident reviews, root cause analyses, and internal or external audits as needed.

Collaborate with operations, compliance, and QA-adjacent teams to align quality metrics, workflows, and reporting.

Active, unrestricted Registered Nurse (RN) license required; multi-state license compact.

3+ years of clinical experience, including telehealth, ambulatory, or chronic care management preferred.

Prior experience in quality management, quality assurance, or clinical audit within a healthcare setting; supervisory or team-lead experience strongly preferred.

Excellent computer skills, including demonstrated experience building and analyzing data (e.g., dashboards, spreadsheets, quality scorecards, BI tools).

Comfortable using EMRs, CRM platforms, call recording tools, and QA dashboards.

Strong interpersonal skills and the ability to deliver direct, constructive feedback to providers, RNs, and clinical staff.

Sound clinical judgment paired with a rigorous, data-driven approach to quality.

Effective people leader who develops reviewers and holds a consistent quality bar.

Focused on continuous improvement in both service quality and clinical outcomes.

This is a remote position and may be “on camera” at any time. The Trainer will work from a home office, requiring reliable internet connectivity and a secure, private workspace.

Fully remote role with high visibility and impact

Opportunity to shape learning and development in a growing healthcare organization

Collaborative, cross-functional team environment

CareTalk Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

California applicants: Please review our California Applicant Privacy Notice at Collection before applying. The notice explains the categories of personal information we collect, how we use and retain it, whether we sell or share it, and your privacy rights under California law: https://caretalkhealth.com/california-privacy-notice .