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The purpose of Quality Manager role is responsible for managing, developing and optimizing customer satisfaction through stringent implementation and monitoring of quality parameters, process improvement and ultimately scoring high on customer delight.
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Contributing actively to the Group Quality strategy, policy and standards definition as per direction of Head of Quality India.
Leading the implementation of the “Roquette Total Quality System” and related process and tools at site.
Managing and developing the Operational Quality Network at site.
Organizing external & internal Quality audits and contributing to the maturity assessments.
Leading the follow-up of major quality failures corrective actions at site.
Roquette name will be synonymy of “Quality & Excellence”
Quality will be one of key differentiation factor of Roquette.
"One Roquette" in term of perceived quality image from our customers.
Manage and develop the site Operational Quality team.
Define and lead the site Operational Quality strategy, objectives, and related masterplan.
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Identify and detect the improvement opportunities, based on external or internal audits.
Manage the improvements to ensure the achievement of the Operational Quality objectives of the Plant
Provide technical assistance and services in the entire value chain.
Coach Managers / Leaders at site to embed and accelerate the Cultural Transformation.
Manage and develop the skills, competences, and succession plan of the Operational Quality network at site
Identify / share best practices and improve the standardization level.
Lead the Operational Quality communication within sites & externally as needed.
Apply and maintain the relevant product license and system certificate to meet customer requirement and compliance of concerned Quality regulatory of sites.
Lead the plant Quality team to work together with customer care and commercial team to provide best services to customer including claim handling, customer audit/visit and response to customer with proactive way.
Monitor Quality performance to ensure the quest for zero defect.
Monitor the effectiveness of Quality system using the method of the “Cost of Poor Quality” (COPQ) and ensure the reduction of the COPQ at Gokak site.
Take into account multi-cultural situation: adjust Roquette Quality System and Tools to specific local quality standard while ensuring the original mindset.
Support the In Process Control laboratory (IPC) in manufacturing organization to make the IPC running with same Quality control standard including method, instrument management, lab system etc.
With the support of HR Business partner, contribute to design, roll out and improve the awareness & training program to embed the Roquette Total Quality Culture at site.
MS / master’s in technology or Engineer degree
Fluent in both English and Hindi, desirable local language.
Experience : 15+ years experience in food industries .
Ability to create and share vision and strategy of site quality.
Ability to communicate, to influence and to convince cross functional leaders.
Ability to align, motivate and empower
Ability to interact in a multicultural and matrix context
Ability to lead master plan / programs / project / best practices.
Leadership impact hierarchical and functional
Autonomy, rigor and analytical mindset
Pedagogical, listening and team spirit
Good knowledge of Operational Excellence concepts (Tool implementation)
Strong knowledge of Quality management system
Strong knowledge in food safety principles/norms: ISO 22000/GMP/FSSC:22000; GMP/Pharma culture
Roquette is a family-owned manufacturer of plant-based ingredients, pharmaceutical excipients, and solutions for food, health, and industry.
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Senior · 15+ years experience
Onsite
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