Quality Manager – Electronics Manufacturing

Act as the primary interface for customer quality concerns, audits, and quality improvement initiatives.

Manage RMA, NCR, and customer complaint resolution processes with structured problem-solving (8D, 5 Why, etc.).

Evaluate and monitor supplier quality; conduct supplier audits and drive corrective actions.

Track and report on key quality performance indicators:

First Pass Yield (FPY)

DPMO / PPM

RMA rate

Cost of Poor Quality (COPQ)

Supplier defect rate

Present quality data and analysis to management and customers as needed.

Lead and mentor a team of quality engineers, technicians, and inspectors.

Provide training on quality tools, IPC standards, workmanship criteria, and customer-specific requirements.

Promote continuous improvement culture across departments.

Bachelor's degree in Electronics, Mechanical Engineering, Quality, or a related technical field.

Minimum 12-15 years of experience in quality leadership roles in EMS/contract manufacturing .

Hands-on knowledge of PCBA, cable harnessing , and box build quality control.

Familiarity with IPC-A-610 , IPC/WHMA-A-620 , J-STD-001 .

Experience with quality standards like ISO 9001 , ISO 13485 , IATF 16949 , or AS9100 is a plus.

Defect Per Million Opportunities (DPMO)

RMA/Customer Complaints per Month

Audit NCs and Closure Time

COPQ (Cost of Poor Quality)

Supplier Quality (PPM, On-Time Quality)