Quality Manager

Duties and Responsibilities

• Lead, mentor, and develop the quality team (inspectors, technicians, engineers) to drive performance, engagement, and professional growth
• Promote a proactive quality culture throughout the organization by training, coaching, and influencing cross-functional teams
• Maintains quality management system (QMS) in compliance with ISO/IATF 16949 requirements and customer specifications.
• Oversee day-to-day quality operations, including incoming material inspection, in-process control, and final product audits to ensure they meet the established quality requirements and standards
• Responsible for IATF16949, ISO9001, or other related or customer specific certifications and process
• Develops and implements plans for internal and external product, process, and system audits including those from existing and new customers.
• Implement quality control and quality management processes to ensure consistent and high-quality production output.
• Establish and maintain quality standards, procedures and processes.
• Analyze quality metrics and lead root cause analysis and corrective/preventative actions
• Monitor production to detect and address quality issues and nonconformances.
• Engage with customers to establish a positive working relationship, gather feedback, promptly respond to issues with resolutions.
• Investigate customer complaints and issues to determine root cause and implement corrective actions
• Develop and deliver training programs to educate employees on quality awareness and best practices.
• Evaluate and analyze data to identify trends, performance metrics and recommend areas for improvement
• Manage and maintain documentation and records related to quality assurance and control.
• Conduct regular audits of production processes, products and suppliers to ensure compliance with quality standards and specifications.
• Create and manage PPAP/ISIR process, and provide instruction to teams to successfully measure components and assemblies and fill out the proper dimensional PPAP/ISIR forms
• Responsible for the inspections according to the quality management system / control plans /agreements with customers
• Responsible for data administration and archiving of quality documents, samples and measurement instruments
• Determination of preventive measurements to assure quality with production, managements and project teams
• Work on cross-functional team through a PFMEA review and create/finalize the PFMEA
• Perform/initiate capability studies, GR&R/MSA studies, interpret the results, and provide recommendations
• Understand the customer requirements for testing and ability to interpret and fill out the proper PPAP/ISIR forms
• Understand injection molding, welding processes and able to create work instructions and possibly process flow diagrams
• Read customer drawings, Geometric Dimensioning and Tolerancing (GD&T), and provide interpretation
• Understand part functions and the ability to create GD&T schemes based on those understandings and interface those ideas with the customer
• Interface with the customer to get gauge concepts, create gauges, and obtain designs approval
• Maintain current knowledge of the quality control field, relying on current literature pertaining to materials use, technological advances, and statistical studies

Reporting

Benefits

• 401(k)
• Health Insurance
• Life Insurance
• Supplemental Insurance
• Dental Insurance
• Vision Insurance
• Paid time off

Competency Requirements

• Confidentiality : Adheres to the upmost confidentiality; particularly in regard to handling employment/personal information. Works with the team to ensure that all information from within the department is kept private.
• Multitasking : Must possess the ability to change from one task to another in quick manner based on company needs
• Communication : Works to ensure respectful, timely, accurate and appropriate communication across all levels of the organization.
• Initiative : Identifies problems and takes action to address current or future problems. Proactively engages to solve issues verses simply thinking about future actions.
• Engagement : Engages team members in developing goals, executing plans and delivering results (output). Motivates team members through clear and consistent communication. Models’ adaptability. Uses collaboration and influence skills to achieve successful outcomes.
• Leads by Example: Sets a good example for peers to follow.
• Integrity : Performs in such a way as to inspire a high degree of trust and acceptance amongst co-workers across all departments
• Customer Service Orientation: Focuses efforts on discovering and meeting the customer’s needs. Develops trust in all relationships internally and externally.
• Organizational and Self Discipline : Efficiently organizes and executes assignments. Demonstrates self-discipline and reliability.
• Analytical Skills / Problem Solving : Understands situations, problems, or issues by breaking them down into smaller pieces, or tracing the implications of a situation in a step-by-step way. Systematically organizes the parts of problems. Makes systematic comparisons of data or aspects, prioritizing, planning, and developing countermeasures.
• Flexibility / Adaptability: Adapts and works effectively in a variety of situations and with various individuals or groups. Seeks and appreciates opposing perspectives on issues. Adapts approach as the requirements of the situation change.
• Works Safely: Strives for an accident-free workplace. Keeps safety at the “heart” of everything done. Treats safety as a personal responsibility and sees oneself as being responsible for the safety of others.
• Teamwork : Contributes meaningfully to work group efforts by offering new ideas for improvement. Demonstrates a cooperative manner in dealing with supervisors and other team members. Does his/her part toward group effort
• Mutual Respect and Support : Works cooperatively with others. Welcomes and takes advantage of opposing ideas and opinions are always respectful to others.

TECHNICAL COMPETENCY*

Physical Demands and Work Environment

Education

Technical/ Computer Skills

• Strong knowledge of quality systems including IATF-16949, continuous improvement, Kaizen, 5-S, lean manufacturing, TPS
• Experience with ISO9001 certification
• Proven experience with GD&T / gauges
• Able to read spectrophotometer (color measurement systems) results
• Strong knowledge of core tools (FMEA, PFMEA, SPC, Root Cause Analysis, PPAP, MSA etc.)
• Must be proficient with MS Office programs (Word, Excel, PowerPoint, Outlook, Teams)
• Must have experience with SAP
• This Position Description is intended as a summary of the job responsibilities for this position. HTGSS reserves the right to add, remove, and/or alter job responsibilities in whole or in part with or without notice. Additionally, all HTGSS team members are subject to all other HTGSS policies and procedures, including those set out in HTGSS’s Team Member Handbook.
• This Position Description is not a contract. Every Team Member’s employment with HTGSS is voluntary and is subject to termination by the team member or HTGSS at will, with or without cause, and, with or without notice, at any time. Nothing in this Position Description or HTGSS policies shall be interpreted to be in conflict or to eliminate or modify in any way the employment-at-will status of HTGSS team members.