Quality Manager

We are SGS – the world’s leading testing, inspection and certification company.

We are recognized as the global benchmark for sustainability, quality and integrity.

Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

The Quality Manager is responsible for leading the development, implementation, maintenance, and continuous improvement of the Quality Management System (QMS) in Minerals, Natural Resources, Canada.

The role ensures compliance with applicable standards, accreditation requirements, regulatory obligations, and customer expectations.

The Quality Manager partners with operational leaders and stakeholders to promote quality excellence, manage audit and compliance activities, support risk management initiatives, and drive continuous improvement across the organization.

• Develop, implement, maintain, and continually improve the Quality Management System (QMS) - ISO/IEC 17025.
• Ensure QMS documentation, records, and procedures remain current and effectively implemented.
• Establish and maintain effective document control processes.
• Ensure personnel are trained, qualified, and competent to perform assigned responsibilities.
• Coordinate internal and external audits and support accreditation activities.
• Lead investigations relating to nonconformances, customer complaints, and quality concerns.
• Facilitate corrective and preventive action processes and verify effectiveness.
• Support risk assessments and continuous improvement initiatives.
• Analyze quality data and trends to identify opportunities for improvement.
• Provide quality guidance and technical support to operational teams and leadership.
• Develop and deliver training related to quality systems, procedures, and compliance requirements.
• Collaborate with cross-functional stakeholders to improve processes and customer satisfaction.
• Provides leadership, coaching, and guidance regarding quality management requirements and best practices.
• Supervises and develops assigned personnel and supports recruitment, onboarding, training, and performance management activities as required.
• Balances operational requirements with quality, compliance, and customer expectations while managing multiple priorities, audits, investigations, and improvement initiatives.