Quality Manager

Role Overview

Education and Experience

• A 2-year degree in Business Administration, Hotel and Restaurant Management, or a related major with 3 years of related experience is one qualification path.
• A 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or a related major with 1 year of related experience is an alternative path.
• Relevant experience may include guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area.

Quality Assurance Goals

• Coach managers on adopting the Total Quality Management leadership style.
• Conduct monthly audits for compliance with company and brand standards.
• Make decisions that support property goals and direct quality efforts toward critical customer requirements.
• Assist with regional or company-wide implementation of best practices.
• Facilitate process improvement teams using systematic, measurable processes.

Quality Tools

• Provide training in quality sciences and align management practices with quality tools.
• Collect, display, track, and analyze defect trends.
• Communicate key drivers of guest satisfaction for the brand’s target customer.
• Analyze quality issues and identify trends.

Guest Experience

• Review guest feedback with the leadership team and ensure corrective action.
• Respond to and handle guest problems and complaints.
• Interact with customers to obtain feedback on product, service levels, and satisfaction.
• Model service behaviors that meet or exceed guest expectations.

Workplace and Schedule

• The position is full time and based at the Palm Jumeirah property in Dubai.
• The source states that the position is not remote.

Brand Information