Quality Manager
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Key skills for this role
Role Overview
The Quality Manager drives the hotel’s quality agenda and ensures IHG and InterContinental standards, service expectations, and operational procedures are consistently sustained.
The role works with the Executive Committee, department heads, and operational teams to identify improvements and enhance guest experiences.
Key Skills for This Role
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About the Hotel
InterContinental Doha Beach & Spa is a luxury hotel on Doha’s private beach with restaurants, recreational facilities, a pool, and Spa InterContinental.
Mykonos Restaurant offers a contemporary Greek-taverna dining experience within the hotel.
Role Overview
The Quality Manager drives the hotel’s quality agenda and ensures IHG and InterContinental standards, service expectations, and operational procedures are consistently sustained.
The role works with the Executive Committee, department heads, and operational teams to identify improvements and enhance guest experiences.
Key Responsibilities
- Own and support the end-to-end guest journey in line with luxury service philosophy and service certifications.
- Evaluate guest touchpoints across departments for seamless, personalized, and anticipatory service.
- Embed quality and service excellence through visible leadership and hands-on operational presence.
- Analyze Guest Love scores, GSI results, and guest feedback to identify trends and opportunities.
- Develop improvement plans with department heads based on operational metrics and goals.
- Conduct internal quality audits, service evaluations, and compliance reviews.
What We Need
- Experience in quality, guest experience, operations, rooms, or hotel management, preferably in luxury or international hospitality.
- Understanding of luxury hospitality standards, service excellence, quality assurance, hotel quality programs, and audits.
- Ability to analyze guest feedback and operational data and translate insights into action.
- Strong observation, attention to detail, communication, coaching, influencing, organization, and follow-up skills.
- Understanding of continuous improvement and root-cause analysis is sought.
- Experience with IHG Hotels & Resorts or another international luxury hospitality group is advantageous.
What We Offer
- Competitive salary and benefits are offered.
- Team members join the global IHG family and a collaborative culture focused on trust, support, improvement, and diverse perspectives.
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