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First Response: Provide immediate troubleshooting guidance and define action plans for field/in-line issues to ensure customer satisfaction.
On-site Support: Visit customer sites to address concerns, inspect purportedly defective products, and manage urgent issues at the front line.
Defect Analysis: Lead diagnostic testing strategies in collaboration with analytical teams to guarantee a quick response on field failure investigations.
Reporting: Provide continuous field activity reporting to Global HQ and international sites, provide critical feedback on site activities to the process and development team for continuous improvement.
RMA Process: Manage the Return Material Authorization (RMA) process, including approval, status tracking, and compensation for returned products.
Center Support: Provide technical training on new products before launch and manage inventory for complete products/solutions at the RMA center.
Commissioning Support: Contribute technical expertise during and after installation, providing feedback on potential quality issues or defects.
Operational Support: Provide tech-support during commercial operation, including log data analysis, performance optimization, and maintenance guidelines.
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Degree Level: Bachelors
Field: Electricity, Chemical, or Materials engineering or relevant technical field
Public South Korean manufacturer of batteries for electric vehicles, energy storage, and IT devices plus semiconductor and display materials.
Visit company websiteJobs and hiring trendsFull-time
Mid
Onsite
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