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Quality Controller
ABMCARE
Dubai, UAE
Full Time
Mid
Onsite
2 weeks ago
Apple Certified Macintosh TechnicianApple Certified IOS TechnicianAuditingQuality ControlMicrosoft OfficeCRM Systems
Free
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Apple Certified Macintosh TechnicianApple Certified IOS TechnicianAuditing
About the Role
ABMCARE seeks a Quality Controller to audit retail shops and service centers, evaluate products and repairs, and recommend improvements. The role requires conducting weekly visits, inspecting repair cycles, and ensuring compliance with Apple guidelines.
Key Skills for This Role
Apple Certified Macintosh TechnicianApple Certified IOS TechnicianAuditingQuality ControlMicrosoft OfficeCRM Systems
Responsibilities
- Conduct weekly visits and audit Retail Shops as per retail audit program.
- Conduct weekly visits and audit Service Centers and quality of repairs.
- Follow a checklist of tasks to be performed in the shop or service branch.
- Check employees/Technicians’ certifications status and compliance.
- Inspect KBBs according to agreed KPIs, highlight and report issues found.
- Inspect full repair cycle from creation until closure.
- Monitor CCTV and follow up on repairs.
- Provide guidance and feedback to technicians, and clarify operational procedures.
- Recommend improvements to the repair process to ensure quality control.
- Examine financial records and documentation to prepare audit reports.
- Present audit findings and improvement recommendations to management.
- Ensure documents and records inspections, and generate analytical reports.
Requirements
- Apple Certified Macintosh or IOS technician
- Good oral and written communication skills (English is a must)
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office, with CRM systems
- Ability to maintain confidentiality and exercise discretion
- Bachelor's degree in Engineering
- At least 3 to 4 years of relevant experience
Full Job Posting
Job Scope
- The Quality Controller is responsible for auditing Retail Shops and Service Centers according to the audit plan, performing regular evaluations of products and repairs, recording inspections and results, and recommending improvements based on findings.
Main Duties And Responsibilities
- Conduct weekly visits and audit the Retail Shops as per the retail audit program to ensure effective and efficient operating procedures in respect of sales, cash handling, stock management, trade in process, fixed assets management, security, adherence to Apple planogram and to the shop manual issue
- Conduct weekly visits and audit the Service Centers and the quality of repairs to ensure the smooth functioning of operations based on Apple Service Provider Manual, Operational Procedures, Service News, GSX, Apple guidelines (retail and service), and other updates set and released by Apple.
- Follow a checklist of tasks to be performed in the shop or service branch.
- Check employees / Technicians’ certifications status and compliance.
- Inspect KBBs according to agreed KPIs, highlight and report issues found.
- Inspect full repair cycle from creation until closure.
- Monitor CCTV and follow up on repairs.
- Provide guidance and feedback to technicians, and clarify operational procedures as needed.
- Recommend improvements to the repair process to ensure quality control.
- Examine financial records and documentation to prepare audit reports.
- Present audit findings and improvement recommendations to local and senior management through reports and presentations.
- Ensure documents and records inspections, and generate analytical reports to the management.
Position Requirements
- Apple Certified Macintosh or IOS technician.
- Good oral and written communication skills (English is a must).
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office, with CRM systems.
- Ability to maintain confidentiality and exercise discretion when handling sensitive financial information.
Education & Experience
- Bachelor's degree in Engineering
- At least 3 to 4 years of relevant experience
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