Quality Controller (1657)

The Aftersales Quality Controller is responsible for ensuring that all repair and maintenance services meet the dealership's and manufacturer's quality standards. They play a crucial role in inspecting completed work, identifying quality issues, and implementing corrective measures to maintain high-quality service and customer satisfaction.

DUTIES AND RESPONSIBILITIES:

1. Quality Inspection:

Inspect vehicles after repair or maintenance services to ensure the work meets dealership and manufacturer standards.

Conduct thorough inspections of repaired components, ensuring they function properly and meet safety and quality requirements.

Identify and document any defects, incomplete repairs, or quality issues in the work performed.

2. Compliance with Standards:

Ensure that all repairs and maintenance services adhere to manufacturer guidelines and technical specifications.

Verify that technicians follow recommended repair procedures and use approved tools, parts, and diagnostic equipment.

Monitor compliance with safety protocols and regulations during repairs.

3. Documentation and Reporting:

Maintain detailed records of inspection findings, repairs performed, and corrective actions taken.

Prepare reports on quality inspection results, highlighting areas for improvement and commendation.

Collaborate with the workshop supervisor and service advisors to address recurring issues and implement preventive measures.

4. Customer Interaction:

Explain quality inspection results to customers, addressing any concerns and providing clear explanations of identified issues.

Liaise with customers to gather feedback on service quality and overall satisfaction.

Handle customer complaints related to service quality promptly and professionally, ensuring resolution and customer retention.