Quality Control Specialist II

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The next big challenge is waiting—are you ready to accept?

Mastercam seeks a Quality Control Specialist II on the Digital Integrations team, who will help ensure the reliability, accuracy, security, and business effectiveness of integrations connecting Salesforce with other enterprise systems.

As a Quality Control Specialist II will partner closely with the Salesforce administrators, developers, product owners, and business stakeholders to translate requirements into testable outcomes; validate API-led solutions; identify and manage defects; and provide objective release-quality evidence. The role supports Salesforce and MuleSoft solutions across Sales Cloud, Service Cloud, Revenue Cloud/CPQ, and related ecosystem integrations, with particular attention to end-to-end process behavior, data integrity, integration contracts, error handling, and production readiness.

Develop, document, maintain, and execute risk-based test strategies, test plans, test cases, test data, and scripts for Salesforce, MuleSoft, APIs, and connected enterprise systems.

Perform functional, integration, system, regression, performance, negative-path, and post-deployment testing for new features, customizations, interfaces, and defect corrections.

Validate end-to-end business processes that span Salesforce and upstream or downstream systems, confirming that transactions, statuses, calculations, and workflow outcomes remain consistent across platforms.

Verify synchronous and asynchronous integration behavior, including orchestration, transformations, dependencies, retries, timeouts, duplicate handling, and failure recovery.

Review API requirements and acceptance criteria with engineers to confirm that integration behavior is clear, complete, measurable, and testable before development begins.

Validate REST and other applicable service interfaces, including requests, responses, authentication behavior, status codes, schemas, field mappings, business rules, and error messages.

Use OpenAPI specifications and interactive documentation created in Swagger, Scalar, or similar tools to validate that implemented interfaces conform to agreed integration contracts.

Assess API-led integration flows across MuleSoft layers and connected applications, documenting gaps between expected and actual behavior.

Test Salesforce solutions involving Sales Cloud, Service Cloud, Revenue Cloud/CPQ, Apex, Lightning Web Components, platform configuration, workflows, and Salesforce APIs.

Validate data mappings, transformations, migration results, referential integrity, required fields, duplicate prevention, and reconciliation between Salesforce and integrated systems.

Create reusable test data and scenarios representing realistic business conditions while following applicable data-handling and access-control requirements.

Confirm that role-based access, permissions, and integration-user behavior support approved business requirements without exposing unintended functionality or data.

Identify, reproduce, document, prioritize, and track defects with sufficient technical evidence for efficient diagnosis, including steps, payloads, logs, expected results, actual results, and impacted systems.

Work directly with engineering and other technical team members to isolate issues across Salesforce, MuleSoft, APIs, data transformations, and connected applications.

Retest corrections, execute targeted regression testing, and communicate residual risk or unresolved dependencies before release decisions.

Analyze recurring defects and escaped issues to recommend improvements to requirements, design reviews, automated tests, monitoring, and release controls.

Develop and maintain automated tests for high-value regression scenarios using appropriate Salesforce, API, and integration testing tools.

Support the inclusion of automated quality checks in source-control and CI/CD processes, and review results to identify failures or release risk.

Collaborate in Agile delivery cycles by refining user stories, clarifying acceptance criteria, estimating testing effort, and providing timely quality status.

Maintain traceability between requirements, acceptance criteria, test cases, defects, and release outcomes.

Coordinate and facilitate user acceptance testing for cross-system business processes, including participant readiness, scenario design, test data, issue triage, and final results.

Collect and document stakeholder feedback, confirm that business requirements are met, and distinguish defects from enhancement requests or training needs.

Prepare concise release-quality summaries covering test execution, defect status, integration dependencies, known limitations, and recommended disposition.

Conduct post-release validation and production smoke testing to confirm successful deployment and stable end-to-end operation.

Maintain clear test evidence, integration-quality standards, reusable test assets, environment notes, and troubleshooting guidance.

Monitor relevant Salesforce and MuleSoft platform releases and evolving testing practices to anticipate regression risk and update test coverage.

Communicate technical findings clearly to both technical and nontechnical stakeholders, escalating quality, dependency, or production-readiness concerns promptly.

Continuously develop working knowledge of Mastercam critical business processes and the enterprise systems connected through the integration landscape.

Perform other duties as assigned.

Strong analytical and problem-solving skills, with the ability to trace issues across multiple systems and applications, integration, data, environment, and configuration causes.

Well organized and detail oriented, with the ability to manage multiple priorities, test environments, dependencies, and release timelines.

Clear written and verbal communication skills, including the ability to present concise risk-based findings to technical and nontechnical stakeholders.

Collaborative working style and willingness to partner closely with engineers while maintaining independent quality judgment.

Proven time-management skills and a track record of successfully supporting others in a team environment.

This role will focus on integrating an acquired company (to be acquired) to Mastercam per Sandvik's and Mastercam's program and processes - from a compliance and financial controls perspective.

As the integration work will go down over time, the role is expected to take broader BA wide responsibilities e.g. under the common Sandvik compliance program (and also locally for the Hub and our other local business).