Quality Control Specialist II, Digital Integrations

Identify, reproduce, document, prioritize, and track defects with sufficient technical evidence for efficient diagnosis, including steps, payloads, logs, expected results, actual results, and impacted systems.

Work directly with engineering and other technical team members to isolate issues across Salesforce, MuleSoft, APIs, data transformations, and connected applications.

Retest corrections, execute targeted regression testing, and communicate residual risk or unresolved dependencies before release decisions.

Analyze recurring defects and escaped issues to recommend improvements to requirements, design reviews, automated tests, monitoring, and release controls.

Develop and maintain automated tests for high-value regression scenarios using appropriate Salesforce, API, and integration testing tools.

Support the inclusion of automated quality checks in source-control and CI/CD processes, and review results to identify failures or release risk.

Collaborate in Agile delivery cycles by refining user stories, clarifying acceptance criteria, estimating testing effort, and providing timely quality status.

Maintain traceability between requirements, acceptance criteria, test cases, defects, and release outcomes.

Coordinate and facilitate user acceptance testing for cross-system business processes, including participant readiness, scenario design, test data, issue triage, and final results.

Collect and document stakeholder feedback, confirm that business requirements are met, and distinguish defects from enhancement requests or training needs.

Prepare concise release-quality summaries covering test execution, defect status, integration dependencies, known limitations, and recommended disposition.

Conduct post-release validation and production smoke testing to confirm successful deployment and stable end-to-end operation.

Maintain clear test evidence, integration-quality standards, reusable test assets, environment notes, and troubleshooting guidance.

Monitor relevant Salesforce and MuleSoft platform releases and evolving testing practices to anticipate regression risk and update test coverage.

Communicate technical findings clearly to both technical and nontechnical stakeholders, escalating quality, dependency, or production-readiness concerns promptly.

Continuously develop working knowledge of Mastercam critical business processes and the enterprise systems connected through the integration landscape.

Perform other duties as assigned.

The Talents We’re Seeking

Bachelor’s degree in Information Technology, Computer Science, Engineering, Data Science, or a related discipline, or equivalent practical experience.

Salesforce, MuleSoft, and/or ISTQB certification is a plus.

Minimum of four (4) years of experience in software quality assurance, quality control, or testing, including hands-on experience with Salesforce, CRM, APIs, or enterprise system integrations.

Demonstrated experience designing and executing end-to-end integration, API, functional, regression, and negative-path tests.

Working knowledge of MuleSoft Anypoint Platform concepts, including API-led connectivity, orchestration, transformations, monitoring, and troubleshooting.

Working knowledge of Salesforce architecture and data structures, with experience testing Sales Cloud, Service Cloud, Revenue Cloud/CPQ, Apex, Lightning Web Components, and Salesforce APIs.

Experience validating API contracts and documentation using OpenAPI, Swagger, Scalar, Postman, or comparable technologies.

Experience with automated testing tools and methodologies for Salesforce, APIs, and integration workflows.

Understanding of system architecture, data modeling, scalable integration patterns, data migration, and data-quality principles.

Experience with source control, CI/CD pipelines, defect-management tools, code or technical review practices, and automated quality gates.

Experience working in Agile or Scrum teams and delivering quality activities within iterative release cycles.

Winning Together: Collaboration is not optional—it is the engine that drives us.

Curiosity: We question, we explore, we innovate. Every day.

Responsibility: Safety, integrity, and sustainability aren’t boxes to check—they are the foundation of trust.

Customer-Focused : We listen. We adapt. We deliver. Always.

Innovation. Collaboration. Growth. That is the Mastercam way. Explore more at www.mastercam.com , connect on LinkedIn , and join the conversation with #mastercam.

The next big challenge is waiting—are you ready to accept?

It is the policy of the company to provide equal employment opportunities to all employees and employment applicants without regard to race, color, religion, sex, or national origin or any other classification protected by applicable local or state laws.