Quality Assurance & UAT Engineer

Responsibilities

• Execute User Acceptance Testing (UAT) for enhancements and releases supporting contact management and customer authentication capabilities.
• Review business requirements, user stories, acceptance criteria, and functional designs to develop comprehensive test scenarios and test cases.
• Validate end-to-end business processes across multiple applications and platforms.
• Identify, document, prioritize, and track defects through resolution using defect management tools.
• Partner with Product Managers, Business Analysts, Technology teams, and Operations to clarify requirements and resolve issues identified during testing.
• Coordinate regression testing to ensure new functionality does not impact existing capabilities.
• Verify production readiness by confirming all acceptance criteria have been met before deployment.
• Support release activities, production validation, and post-implementation testing as needed.
• Document test results, execution status, defects, and testing metrics for project stakeholders.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, and retrospectives.
• Continuously improve testing processes, documentation standards, and quality assurance practices.
• Advocate for the end-user experience by validating usability, workflow efficiency, and operational readiness.
• 3+ years of experience in User Acceptance Testing, Quality Assurance, Business Analysis, or a related role.
• Experience creating and executing manual test plans, test cases, and test scripts.
• Strong understanding of software development lifecycle (SDLC) and Agile delivery methodologies.
• Experience testing customer servicing, contact management, CRM, or authentication platforms.
• Knowledge of authentication technologies such as multi-factor authentication (MFA), single sign-on (SSO), identity verification, and access management.
• Experience testing APIs, integrations, and end-to-end workflows across multiple enterprise applications.
• Familiarity with contact center technologies and customer servicing applications.