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Quality Assurance Manager
Keywords Studios
Melbourne, QAT
Full Time
Manager
3 weeks ago
Video game QAJiraConfluenceAgile methodologiesTest managementCI/CD pipelines
Free
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Video game QAJiraConfluence
About the Role
Keywords Studios seeks a QA Manager to lead the quality assurance division and cultivate a player-first culture. You will oversee embedded and external QA teams, define QA strategy, manage stakeholder relationships, and mentor QA leads.
Key Skills for This Role
Video game QAJiraConfluenceAgile methodologiesTest managementCI/CD pipelines
Responsibilities
- Define, implement, and evolve the studio wide QA strategy
- Serve as the primary authority on build health, risk assessment, and test coverage
- Manage, mentor, and cultivate career growth for QA Leads and Senior Analysts
- Oversee the studio’s defect lifecycle architecture within Jira
- Ensure the player experience remains core to all testing initiatives
- Drive the adoption and integration of automation technologies
- Manage relationships, SLAs, and alignment with external testing vendors
- Oversee QA resource allocation, staffing requirements, and budgeting across multiple titles
Requirements
- 8+ years in video games QA
- 3+ years in a dedicated management or studio leadership role
- Mastery of software testing fundamentals, compliance testing, Agile methodologies, and advanced QA frameworks
- Exceptional verbal and written communication skills
- Proven track record of managing client relationships and presenting to C level executives
- Strong capability in capacity planning, budget management, and resource prioritization
- Deep proficiency in Atlassian Suite (Jira, Confluence), Slack, test management tools, and CI/CD pipelines
Full Job Posting
Overview
- We are looking for a visionary and strategic leader to drive our quality assurance division and cultivate a player first culture across all operations.
- As the QA Manager, you will report directly to the CEO of Keywords Australia, taking full ownership of our QA strategy, department growth, and delivery standards.
Strategic Leadership & Execution
- Define, implement, and evolve the studio wide QA strategy.
- Partner with Production, Engineering, and Design leadership to integrate quality benchmarks into project roadmaps from pre production through to global launch.
Executive Reporting & Risk Management
- Serve as the primary authority on build health, risk assessment, and test coverage.
- Provide data driven quality metrics and risk assessments directly to the CEO and external partners.
Team Leadership & Mentorship
- Manage, mentor, and cultivate career growth for QA Leads and Senior Analysts.
- Foster a collaborative, inclusive environment that champions continuous learning and professional development.
Defect & Workflow Management
- Oversee the studio’s defect lifecycle architecture within Jira.
- Establish standardized, clear bug reporting workflows to optimize communication between local, remote, and external development teams.
Player Advocacy & Product Quality
- Ensure the player experience remains core to all testing initiatives.
- Advocate for usability, accessibility, and gameplay balance by guiding teams to provide constructive, impactful feedback on game mechanics.
Automation & Innovation Strategy
- Drive the adoption and integration of automation technologies to optimize human led QA efforts, reducing time to market while improving test efficiency.
External & Vendor Coordination
- Manage relationships, SLAs, and alignment with external testing vendors and global Keywords studios to ensure seamless scaling of QA capacity.
Resource & Budget Planning
- Oversee QA resource allocation, staffing requirements, and budgeting across multiple concurrent titles to maximize operational efficiency.
Required Skills & Experience
- Experience: 8+ years in video games QA, with at least 3+ years in a dedicated management or studio leadership role, having successfully shipped multiple titles across their full lifecycle.
- Methodology: Mastery of software testing fundamentals, compliance testing, Agile methodologies, and advanced QA frameworks tailored to game development.
- Communication & Stakeholder Management: Exceptional verbal and written communication skills. Proven track record of managing client relationships, collaborating with studio leadership, and presenting directly to C level executives.
- Operational Management: Strong capability in capacity planning, budget management, and prioritizing resources in a fast paced, multi project environment.
- Technical Stack: Deep proficiency in the Atlassian Suite (Jira, Confluence), Slack, test management tools, and modern CI/CD pipelines.
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