Quality Assurance Manager

EMPLOYMENT OPPORTUNITY – Internal/External

POSITION SUMMARY

MAJOR DUTIES AND RESPONSIBILITIES

• Provide leadership, supervision, and support to the Quality Assurance Workers and Statistician.
• Lead quality assurance activities including file audits, compliance reviews, service quality reviews, and quality improvement planning.
• Monitor compliance with the Child, Youth and Family Services Act, Federal Indigenous child welfare legislation, Ontario Child Protection Standards, Foster Care Licensing, and agency policies and procedures.
• Identify service gaps, documentation deficiencies, compliance concerns, and operational risks while recommending corrective actions and risk mitigation strategies.
• Oversee data quality, statistical reporting, performance measurement, and analysis of program trends and service outcomes.
• Prepare and present reports regarding compliance, program trends, quality indicators, and service improvement opportunities.
• Support training initiatives related to quality assurance, documentation standards, auditing practices, and data integrity.
• Collaborate with program teams to strengthen service accountability, reporting accuracy, and continuous quality improvement initiatives.
• Support internal and external audits, compliance reviews, and organizational planning initiatives.
• Promote culturally appropriate quality assurance practices that reflect Anishinaabe values, Customary Care principles, and First Nation community priorities.

QUALIFICATIONS

• Bachelor’s degree in Social Work, Public Administration, Statistics, Data Analytics, Quality Assurance, Business Administration, or a related field; Master’s degree considered an asset.
• Minimum five (5) years of related experience in Indigenous child welfare, quality assurance, compliance, data analysis, program evaluation, or social services.
• Strong knowledge of the Child, Youth and Family Services Act, Federal Indigenous child welfare legislation, Ontario Child Protection Standards, and Foster Care Licensing requirements.
• Demonstrated understanding of Customary Care, First Nation community structures, family systems, and Anishinaabe traditions.
• Experience leading audits, compliance reviews, quality improvement initiatives, and program evaluation activities.
• Strong analytical, organizational, leadership, and communication skills.
• Experience with client information systems, reporting systems, and data analysis tools.
• High level of professionalism, accuracy, discretion, and confidentiality.
• Valid Ontario Class “G” Driver’s Licence and access to a reliable vehicle.
• Clear Vulnerable Sector Check and Driver’s Abstract required.
• Ability to speak Anishinaabemowin is preferred and considered an asset.

WORKING CONDITIONS

Benefits

• AAFS offers 5 weeks of paid vacation, Extended Health, Dental, AD&D, and Group Life benefits to this position after one month of employment as well as voluntary participation in our Pension Program

Salary Range

• $87,004.40- $106,705.08
• We are committed to recruiting a diverse workforce that represents the First Nations communities that we serve.
• Preference will be given to Internal and/or Indigenous applicants. Please self-identify upon applying.
• AAFS welcomes and encourages applications from peoples with disabilities and will provide accessibility accommodations as part of the application process upon request.
• Applicants resume may be used to create a qualified candidates list for recruitment of other positions within our organization.