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Quality Assurance Manager- AMO
De Havilland Aircraft of Canada Limited
Calgary, CAN
Full Time
Manager
5 days ago
Quality Management System (QMS)Canadian Aviation Regulations 571 & 573AS9110AF9000plusRoot Cause AnalysisAuditing
Free
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Quality Management System (QMS)Canadian Aviation Regulations 571 & 573AS9110
About the Role
De Havilland Aircraft of Canada is seeking a Quality Assurance Manager for its Aircraft Maintenance Organization (AMO). The role leads the Quality department, manages the QMS, ensures regulatory compliance with Canadian Aviation Regulations, and drives continuous improvement.
Key Skills for This Role
Quality Management System (QMS)Canadian Aviation Regulations 571 & 573AS9110AF9000plusRoot Cause AnalysisAuditing
Responsibilities
- Provide leadership and management of the Quality department in the AMO through objective setting, performance appraisals and individual development plans
- Plan, manage and maintain the Quality Management System (QMS) in the AMO, ensuring compliance with Canadian Aviation Regulations and customer requirements
- Provide direction to the Quality Control Program in Operations, including maintaining product inspection plans and non conforming material control
- Collaborate with Supplier Quality Group to improve supplier quality performance and amend the De Havilland Supplier Quality Manual
- Monitor and measure site quality performance, define and analyze performance metrics, and identify opportunities for improvement
- Manage control of documents and quality records systems, including Document Change Request process
- Collaborate with Lead Auditor to address internal audit findings through preventative and corrective actions
- Prepare annual quality budget and manage system for measuring Cost of Poor Quality (COPQ)
Requirements
- Previous experience as a Quality Assurance Manager in an Aviation Organization, or a valid AME License with minimum 3 years leading teams in a regulatory compliance environment
- Minimum 3 years experience leading a team, including managing performance, succession planning and team building
- Minimum 3 years working in Aviation Quality Assurance
- Experience in AMO management and AMO QMS, including measuring and monitoring of aircraft maintenance processes
- Experience performing quality assessments including prior audit experience related to AS9110 or AF9000plus Quality Standards
- Strong background and understanding of Canadian Aviation Regulations 571 & 573
- Excellent interpersonal skills and ability to manage conflicts successfully
- Demonstrated ability to communicate effectively both orally and in writing
- Good organizational skills and ability to work independently
- Working knowledge of Microsoft Office applications including Excel, Word, and PowerPoint
Full Job Posting
Role Overview
- The Quality Assurance Manager AMO is directly accountable for organization and leadership, QMS, product quality, supplier quality, customer experience, continuous improvement, document control, internal audits, and financial management.
Organization and Leadership
- Provide leadership and management of the Quality department in the AMO through objective setting, performance appraisals and individual development plans.
- Establish an accountable quality organization through embracing and demonstrating accountable leadership principles.
- Must be eligible to be delegated as Person Responsible for Quality Assurance in the AMO.
QMS
- Plan, manage and maintain the Quality Management System (QMS) in the AMO, ensuring compliance with Canadian Aviation Regulations 571 & 573 and customer requirements.
- Ensure regulatory and industry approvals are valid and maintained proactively.
Product Quality
- Provide direction to the Quality Control Program in Operations, including maintaining product inspection plans and product identification and control processes.
- Oversee quality control inspection, resolution of supplier product issues, and non conforming material control.
Supplier Quality
- Collaborate with Supplier Quality Group to identify, trace and improve supplier quality performance.
- Help amend the De Havilland Supplier Quality Manual to incorporate technical service providers.
Customer Experience
- Advocate for exceptional customer service and consistently achieve customer satisfaction.
- Treat customers respectfully and approach points of contention with tact.
Continuous Improvement
- Monitor and measure site quality performance, define and analyze performance metrics.
- Use root cause analysis to identify areas for improvement and execute strategies to improve product quality.
Document Control
- Manage control of documents and quality records systems.
- Oversee administration of Document Control functions, including Document Change Request process.
Internal Audits
- Collaborate with Lead Auditor to address internal audit findings through preventative and corrective actions.
Financial
- Prepare annual quality budget for Site Quality activities.
- Manage system for measuring Cost of Poor Quality (COPQ) and lead initiatives to improve quality cost.
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