Quality Assurance & ISO Coordinator (Lead Auditor)

Overview

• Lead and execute internal audits across all departments, ensuring compliance with ISO 9001:2015 and other relevant standards to drive continuous improvement.
• Develop, implement, and maintain the Quality Management System (QMS), including procedures, policies, and documentation, to ensure a robust and effective framework.
• Manage the audit schedule, from planning to reporting, including the preparation of audit plans, checklists, and final reports with actionable findings.
• Conduct risk assessments and identify areas for improvement within the organization's processes, collaborating with process owners to implement corrective actions.
• Provide training and guidance to employees on quality standards, processes, and audit requirements to foster a culture of quality awareness.
• Analyze data from audits, inspections, and customer feedback to identify trends, root causes, and opportunities for improvement and optimize organizational performance.
• Liaise with external auditors during certification and surveillance audits, managing the audit process and ensuring a smooth and successful outcome.
• Monitor and report on key performance indicators (KPIs) related to quality, providing regular updates to management on the effectiveness of the QMS.
• Investigate and resolve customer complaints, non-conformances, and incidents, ensuring timely and effective corrective and preventive actions.
• Stay current with industry best practices, standards, and regulations related to quality management and lead auditing, and proactively implement changes.