Quality Assurance Engineer

We are seeking a talented Quality Assurance Engineer to join our growing Quality Assurance team. The right candidate is someone who is detail-oriented, has strong analytical skills, and is passionate about ensuring quality in complex systems. Your mission will be to validate multi-channel customer interactions across IVR, chat, and email platforms, working with cutting-edge AWS technologies and contributing to implementations for enterprise clients. Your work will directly impact the customer experience for millions of users, ensuring our solutions meet the highest standards of quality and reliability.

Execute comprehensive test plans for IVR systems, including call flow validation, DTMF input testing, and speech recognition accuracy

Perform end-to-end testing of chat implementations across web, mobile, and messaging platforms

Validate email routing, auto-response systems, and template rendering across different email clients

Conduct functional testing of Amazon Connect contact flows, queues, and routing strategies

Test integration points between contact center platforms and CRM systems, knowledge bases, and third-party applications

Develop detailed test cases, test scripts, and maintain test data sets for various customer interaction scenarios

Document test results, defects, and issues in tracking systems with clear reproduction steps

Conduct load testing for IVR systems and chat platforms during peak volumes

Perform usability testing to ensure intuitive customer experiences

Test failover scenarios, disaster recovery procedures, and system behavior under edge cases