Quality Assurance Coordinator

As a member of the Quality Assurance team, the Quality Assurance Coordinator works seamlessly with both the Project Management Team as well as the Installation Team and Sales Team to ensure a positive outcome for the customer.

In this role, you will collaborate with team members to address and solve quality issues and ensure compliance with corporate quality policies and business objectives, to achieve the installation of products with superior value.

The Quality Assurance Coordinator is on site confirming products and services provided are at a level that exceeds the customers' expectations.

They are responsible for the punch list process and its completion, warranty related matters and all-around quality of product provided.

Specific duties include:

Punch walks

• Pre-punch: meet with Lead Installer and Project Manager (if applicable or Account Manager) prior to punch walk
• Inspect all furniture (focusing on locks, drawers, task lights and any electrified furniture pieces)
• Photograph and document damages and missing product on prints in PlanGrid; mark all installation issues with tape (adjustments and alignments). Include Eats & Client Requests.
• Photograph condition of the furniture in PlanGrid for record.
• Punch with client
• Address issues from pre-punch
• Assure the client issues will be resolved

Post punch

• Walk through with Installer and regroup with Project Manager (if applicable or Account Manager)
• Confirm all installation issues will be resolved
• Provide punch list to internal team and process paperwork for replacements within 24-48 hours
• Send Eats and Client Requests to internal team for Order Processing

Daily Routine: Products Received, Update Punch List Tracker, Schedule

• Plan Grid punch list to be updated regularly and sent to the Internal Team and/or Client (including Eats)
• Schedule install dates with Service Provider and update punch tracker