Quality and Training Manager (Chauffeur Operations)

Blacklane

Riyadh, KSA

Full Time

Manager

Hybrid

3 weeks ago

Training Program DevelopmentQuality AssuranceData AnalysisLuxury Service StandardsLearning Management SystemsLeadership

Free

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Key skills for this role

Training Program DevelopmentQuality AssuranceData Analysis

Blacklane works with thousands of professional chauffeurs around the globe.
As part of the KSA Operations team, you will support and motivate our chauffeur partners to deliver a consistently safe, reliable, and elevated guest experience.
You will be a key pillar of Blacklane’s training and quality standards in KSA.

Develop and lead Blacklane’s chauffeur training academy and programs in KSA.
Design and expand theoretical and practical courses across all segments of chauffeur training, and manage our Learning Management Systems in both English and Arabic.
Work closely with our partners to understand their customization requirements and train chauffeurs accordingly.
Work on the ground with chauffeurs to provide on the job training.
Use data to identify areas for improvement in chauffeur performance and quality, and provide insights for new training materials.
Manage our auditing process, quality assurance frameworks, and conduct spot checks.
Manage the quality of our partners by analyzing data, setting clear expectations, and providing frameworks for other operations teams.
Deliver theoretical and practical sessions covering the key competency areas identified in the core chauffeur training modules.
Promote a culture of teamwork, sustainability, stability, respect, and tolerance.
Share feedback and continuously improve the effectiveness of course materials with your Team Lead and Head of Operations.

6+ years of relevant work experience in a business environment.
A clear commitment to quality, professionalism, and delivering high quality services.
An in depth understanding of luxury service elements and the ability to ensure guest satisfaction.
A strong interest in operational execution.
Experience setting up and implementing quality and training programs within luxury industries, with a track record of improving performance.
Skill in data analysis, including gathering, analyzing, and drawing meaningful conclusions to generate insights and improve existing approaches.
The ability to motivate teams to improve each day and build a sense of pride in chauffeuring.
Excellent organizational and communication skills, with the ability to multitask and prioritize effectively.
Excellent interpersonal skills and cultural sensitivity, coupled with effective communication and presentation abilities for diverse groups.
Leadership qualities and the ability to lead and inspire teams.

100% company paid health insurance premiums for you and your dependents.
28 vacation days per year, increasing with tenure.
Housing & transport allowances included in your package.
Annual round trip flight to your home country for you and eligible dependents.
Weekly office lunch for KSA hub employees.
Mental health support with Nilo and Wellhub.
Continuous learning through LinkedIn learning and L&D budget.
Hybrid setup: 3 days a week in our Riyadh office.
Fair pay and benefits tailored to local markets.
Mystery Rides: Quarterly Voucher to enjoy personal trips around the world with Blacklane.

Our mission is to become the world’s leading premium, global chauffeur service.
Operating in 50+ countries, we reimagine chauffeur driven rides by prioritizing reliability, innovation, and first class service.
Blacklane is at the forefront of sustainable mobility efforts.
Our culture is powered by three core values: Care, Drive and Excellence.