oracle
Quality Analyst - Senior Executive
EXL
Noida, IND
Senior
Discovered 2 weeks ago
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Conduct Transaction Monitoring as per guidelines defined in the OSD Provide feedback to associates based on monitoring results Prepare transaction monitoring reports and ensure timely and accurate reporting Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level Update Prompt with performance data to ensure timely and accurate reporting of SLAs Participate in calibration exercises on a regular basis to ensure consistency in measurement. Work closely with Trainer / SME and Operations team to conduct team huddles Perform transaction processing as per defined policies and procedures Co-ordinate all process improvement initiatives with process Black Belt.
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Responsibilities
- Conduct Transaction Monitoring as per guidelines defined in the OSD Provide feedback to associates based on monitoring results Prepare transaction monitoring reports and ensure timely and accurate reporting Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level Update Prompt with performance data to ensure timely and accurate reporting of SLAs Participate in calibration exercises on a regular basis to ensure consistency in measurement. Work closely with Trainer / SME and Operations team to conduct team huddles Perform transaction processing as per defined policies and procedures Co-ordinate all process improvement initiatives with process Black Belt.
Qualifications
- Batchler degree - Graduate
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