oracle
Quality Analyst - Senior Executive
EXL
Noida, IND
Senior
Hybrid
Discovered 2 weeks ago
Free
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Conduct Transaction Monitoring as per guidelines defined in the QSD Provide feedback to associates based on monitoring results Prepare transaction monitoring reports and ensure timely and accurate reporting Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level Update Prompt with performance data to ensure timely and accurate reporting of SLAs Participate in calibration exercises on a regular basis to ensure consistency in measurement. Work closely with Trainer / SME and Operations team to conduct team huddles Perform transaction processing as per defined policies and procedures Co-ordinate all process improvement initiatives with process Black Belt.
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Qualifications
- Bachelor's degree and experience of Individual Cancer Claims
Responsibilities
- Conduct Transaction Monitoring as per guidelines defined in the QSD • Provide feedback to associates based on monitoring results • Prepare transaction monitoring reports and ensure timely and accurate reporting • Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level • Update Prompt with performance data to ensure timely and accurate reporting of SLAs • Participate in calibration exercises on a regular basis to ensure consistency in measurement. • Work closely with Trainer / SME and Operations team to conduct team huddles • Perform transaction processing as per defined policies and procedures • Co-ordinate all process improvement initiatives with process Black Belt.
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