Quality Analyst

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results !

What You'll Do:

Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary

Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions

Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge

Meet and exceed daily volume and productivity targets

Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented

Participate in various internal/external training programs to continuously hone required skills and knowledge base.

Abide by all HR policies and processes including but not limited to code of conduct, attendance, and floor discipline.

Graduate or pursuing Graduation

At least 6months experience in International call centre process as CSA/CSR/CSE

If not international, at least 1 year call centre process as CSA/CSR/CSE in domestic process

Open to work in 24X7 shift, especially Night/US shift

Why Join Us?

Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.

Comprehensive Training : We offer extensive paid training to ensure you’re equipped for success.

Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.

Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.