Model best practices, as the lead QIDP to the case management team of the Community Resources and Support programs.
Supervise, train, oversee, and monitor case management documents and functions of CRS programs to ensure full compliance with all Department of Human Service (DHS) rules and regulations.
Train direct service staff on client strategies, outcomes, medical and behavioral needs, and other aspects of client support.
Complete case management and medical service paperwork within Department of Human Services (DHS) standards and timeframes to ensure rates are aligned with client needs.
Monitor and assess the use of awarded hours with the Primary QIDP, Program Managers, and Director, apply for additional support funding for clients when necessary and respond to all requests for documentation from DHS in a timely manner.
Maintain program compliance with funding body requirements.
Transfer month biling for the CRS programs and collaborate with Program Managers and Director to meet financial goals established in budget related to 31C, 31U, 31V 53D, and Home-Based codes.
Complete quality assurance duties which include being knowledgeable of DHS Rule 119, maintaining client records, and all medical documentation.
Participate in necessary training, meetings, and committees as needed or directed.
Collaborate with the Board-Certified Behavioral Analyst (BCBA), Special Support Team (SST), and other team members to improve services for the clients and promote continuity across environments.
Serve as an active member of the Community Support Team (CST) for clients receiving services across the CRS programs.
Ensures timely completion of all client paperwork, including attendance and documentation data on all goal objectives and support developed with client; client rights and releases are signed annually and are current, as required by Agency and DHS Policy.
Assist in coordinating client intake, admission, transfers, and discharge in conjunction with the Outreach Manager, Program Manager and Primary QIDP.
Collaborate with Individual Service Coordinator (ISC) and Home-Based Facilitator or Service Direct Administrator (SDA) ensuring ICAP scores, Assessments, Q-Notes, Discovery Tool, Personal Plan, Implementation Strategies, and all relevant updates are completed annually, within DHS required guidelines and time frames.
Provide direct support in problem or crisis situations as required.
Assist in collaborating with the Accounting Department, responsible for follow-up on rejected billing.
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Develop and maintain a cooperative relationship with residential facilities, families, and other community agencies/members to facilitate referrals, coordinate implementation strategy plans and improve program services.
Respond to medical and behavior crisis in accordance with agency policy and procedures. This includes related paperwork.
Ensures accurate and timely completion of documentation and paperwork within Anixter Centers Electronic Health Record (EHR).
Confirm daily and weekly data is being tracked for each client regarding outcomes and behavior.
Ensure completion of assigned OJT’s and new DSP training within the 120-day period as required by DHS in conjunction with Program Managers.
Establishes and maintains relationships with the individuals Community Support Team (CST).
Stays updated on program changes per governing body for effective external and internal communications.
Complete quality assurance duties on files, which includes being knowledgeable of DHS Rules and Regulations.
Complete and maintain program records, schedules, and reports.
Provide program coverage in case of absences, vacancies, or other emergency situations within CRS programs. Assume direct responsibilities when program coverage makes it necessary including driving all agency vehicles and transporting clients.
Ensures adherence to all mandated reporter, OIG guidelines, and DHS guidelines.
Complete an incident report when an incident arises. Collaborate with the Primary QIDP, Program Managers, and Director and ensure that all incident reporting is completed accurately and in a timely manner. Review and follow-up on incident reports and safety within a 4-hour timeframe and report critical incidents through DHS Critical Incident Reporting Analysis System (CIRAS).
Responsible for ensuring timely communication are sent to the Community Support Team (CST) pertaining to client incidents, follow-ups, schedules, and programming changes or updates.
Maintains professional communication with co-workers as well as clients’ parents/guardians, employers, staff, and other stakeholders, as needed.
Completes and maintains all required and/or mandated onsite or off-site training and certificates both upon hire and ongoing such as Department of Human Services, crisis intervention, and other related training.
Maintain the confidentiality of individuals’ records in accordance with agency policies and procedures.
Performs other related duties as assigned.
Bachelor's degree in social service or a related field and at least two years of management experience.
Must have Qualified Intellectual Disabilities Professional (QIDP) certification or be qualified to obtain QIDP certification within 6 months of hire.
Must maintain CEU’s for the QIDP certification throughout employment.
One year of experience working directly with people with developmental disabilities.
Demonstrate ability to work effectively with people from diverse backgrounds.
Ability to collaborate with other professionals and interact with diverse personalities, including, but not limited to, clients, parents/guardians, staff, employers, funding representatives, etc.
Outstanding interpersonal relationship building and employee coaching and development skills
Ability to multi-task in a high stress and fast-paced environment
Excellent interpersonal, organizational, verbal, and written communication skills.
Basic computer literacy skills including navigation of the internet, training systems, and recall of login credentials.
Demonstrated proficiency in American Sign Language (ASL) preferred, but not required.
Ability to set priorities and multi-task in a high stress environment.
Ability to promote and adhere to company values
A commitment to a diverse, inclusive, and equitable work environment.
Maintain NCI (Nonviolent Crisis Intervention), CPR (cardiopulmonary resuscitation), and First Aid Certification. Certificates must be for adults and it must be through the American Red Cross or American Heart Association.
Must possess a valid driver’s license, meet agency insurance requirements, and drive larger vehicles (i.e., 12 to 15 passenger van, agency bus, etc.).
Physical Demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
About Anixter Center
Social Services & Human Services241 employeesFounded 1919
Chicago nonprofit providing disability, Deaf/DeafBlind/hard-of-hearing, mental-health, and employment services to community members.
