QMS Manager

Responsibilities:

• Build and maintain the Security Quality Management System across agentic investigations and human-led investigations.
• Establish sampling methodologies, review cadences, quality standards, and validation criteria for decisions, workflows, escalations, and remediations.
• Independently review agentic investigation outcomes and compare agentic decisions with expert analyst outcomes to establish trusted human baselines.
• Monitor decision quality, workflow effectiveness, behavioral drift, and recurring failure patterns, escalating significant risks before they affect customers.
• Produce quality scorecards and reporting that explain accuracy, trends, confidence intervals, and operational impact to leadership and stakeholders.
• Lead root-cause analysis and corrective-action validation, then turn findings into practical improvements with Analysis, Product, Engineering, and Security Operations.
• Use AI tools to work faster and smarter on everyday analysis, reporting, and synthesis while applying sound judgment to validate outputs.
• What You Bring To The Team:
• You have 5+ years of experience building or managing quality, governance, operational excellence, or control programs, ideally in a security operations environment.
• You have experience managing people, setting clear expectations, coaching performance, and building team capability.
• You bring a security operations background and understand how SOC investigations, analyst decisions, escalations, and remediation outcomes fit together.
• You can design meaningful quality measurements, sampling approaches, review processes, and reporting that distinguish signal from noise.
• You are comfortable building a program from scratch, defining practical standards, and improving them as systems, workflows, and operational needs change.
• You communicate findings directly and constructively, maintain independence in your assessments, and turn quality risks into clear corrective actions.
• You use AI tools to improve day-to-day analysis and reporting while checking outputs carefully and keeping judgment, accuracy, and accountability with you.
• What We Offer:
• 100% remote work environment - since our founding in 2015