PT - Computer Analyst, Tier 1 at DALLAS THEOLOGICAL SEMINARY — Dallas, USA | Base Career

Full Job Posting

Provide excellent customer service to the DTS family (faculty, staff, students, alumni)
Help ensure that IT policies and standards are observed.
Install, administrate, monitor, and triage technology products, including Windows and Apple devices, Classroom AV equipment, and various other proprietary devices.
Create and maintain IT documentation.
Work with the IT staff community to analyze and resolve problems associated with technical issues.
Escalate support for unresolved helpdesk issues.
May test and recommend new procedures, software, and hardware.
Train non-technical users to teach and equip the DTS family to utilize technology effectively.
Other tasks as directed by DTS management and IT department personnel.

Must display the ability to learn from others and listen to the input of team-members.
Able to manage own projects efficiently and press towards goals without needing oversight.
Able to listen to the problems of DTS family and help offer solutions.
Able to communicate with respect and value for each member of the DTS family.
Able to calmly identify problems through observation and questions and come up with solutions using all the tools at one’s disposal.
Knowledge of Operating Systems: This primarily includes Windows 10 and 11, MacOS (from Big Sur to present), iPadOS, and iOS.
Knowledge of Software: Understanding of Office 365 products as a skilled end-user.
Hardware Proficiency: Ability to configure and organize staff workstations with an understanding of peripherals, power, and data connections.
Basic Understanding of Cybersecurity: Understands key signs of what is legitimate, and what is likely a security risk when browsing the internet or receiving emails.
Additional attributes include taking ownership, prioritizing, emotional fortitude, and resilience.
Administrative experience with one OS upgrade requested.
Experience servicing MAC and PC hardware requested.
At least two years related experience requested.
Prolonged periods of sitting at a desk and working on a computer.

PT - Computer Analyst, Tier 1