PS EMEA Advanced Technical Support Engineer

Qualification

• Four-year or Graduate Degree in any area, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field or an advanced degree with 3-5 years of work experience.
• Minimum 24 months or above in ENT job level
• Ability in troubleshooting in a technical environment (experience on that area is a plus)
• Software and hardware knowledge of computing, storage and peripheral devices.
• Superior customer service skills.
• Ability to solve and document solutions for usage of other technicians and customers.
• Ability to mentor new agents.
• Ability to lead resolution activities with escalated customers.
• Ability to contribute to technical action plans.
• Preferred Certifications • ITIL Certifications Knowledge & Skills • Amazon Web Services • Automation • Computer Science • Artificial Intelligence Skills • Customer Relationship Management • Customer Support • Debugging • Operating Systems - Windows,Chrome OS, Linux • Product Support • Python (Programming Language) • Root Cause Analysis • Scripting • Software As A Service (SaaS) • SQL (Programming Language) • TCP/IP • Technical Services • Technical Support • Unix • Workflow Management Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity Impact & Scope • Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Complexity • Responds to moderately complex issues within established guidelines. Disclaimer • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Equal Opportunity Employer (EEO) -