Provisioning Support Coordinator

BMO is currently sourcing for a Provisioning Support Analyst, Intermediate.

This is a hybrid contract role in Toronto (2 to 3 days in office per week).

This role supports enterprise ID management and access provisioning for BMO, acting as the coordination point between hiring managers and the service ticketing process.

The work covers software access, hardware setup for new joiners, and access removal for departing employees.

It is a high-touch, medium-to-high volume position that keeps onboarding and offboarding moving on time and ensures access controls are applied accurately across the organization.

• Manage user IDs and provision system and software access through the ticketing system
• Process inbound access and equipment requests submitted through Microsoft Power Apps
• Coordinate hardware provisioning, including laptop setup and distribution for new joiners
• Remove and disable access for offboarding employees within required timelines
• Act as the intermediary between hiring managers and ServiceNow ticket submission
• Track and prioritize a steady request queue to meet onboarding start dates
• Maintain accurate provisioning records and documentation for audit and reporting purposes

• Hands-on experience with ID management and access provisioning
• Experience working within a ticketing system environment
• ServiceNow ticket submission and workflow experience
• Microsoft Power Apps request intake experience
• Hardware provisioning experience, including laptop setup for new hires
• Onboarding and offboarding access workflow knowledge
• IT coordination experience at an intermediate level or above

• Configuration experience
• Experience in a large enterprise or financial services environment
• Exposure to high-volume seasonal onboarding cycles
• Familiarity with access governance or audit reporting requirements

• Has supported provisioning or IT service delivery at enterprise scale, where request volume is consistently medium to high
• Has worked directly with hiring managers and business stakeholders rather than only through a queue
• Is available to start immediately and to attend an in-person interview at First Canadian Place
• Can accommodate occasional seasonal overtime during peak onboarding periods

About the BMO Contractor Talent Network This contract job with BMO has been posted by Procom, BMO's recruitment service partner supporting the BMO Contractor Talent Network.

Should you be selected for this contract engagement, Procom will act as the employer of record or the agency of record for your contract engagement.

To find out more visit https://bmo.clientconnections.com .

This employer uses both human and technology-assisted tools to support candidate screening and assessment.

Final hiring decisions are made by people.

BMO is an organization driven by a shared Purpose: Boldly Grow the Good in business and life.

It calls on members of its team, to create lasting, positive change for its customers, its communities, and its people.

By working together, innovating, and pushing boundaries, BMO transforms lives and businesses, and powers economic growth around the world.

As a contract worker on the BMO team, you are valued, respected, and heard, and you have more ways to grow and make an impact.

BMO strives to help you make an impact from day one – for yourself and BMO's customers.