Provisioning Specialist

· Receive, review, validate, and process user provisioning requests submitted through designated request management channels.

· Validate user information and ensure required identifiers, including EDIPI, FedID, and SecID, are accurately captured and documented.

· Review User Access Reports (UARs) and related system records to verify requested access does not already exist.

· Submit service records and provisioning requests through Oracle Health eService and other authorized platforms.

· Communicate request completion status, deficiencies, or required corrections to requesters and designated coordinators.

Provisioning Operations & Workflow Management

· Process standard, ancillary, and special-case application provisioning requests in accordance with established procedures.

· Maintain accurate request tracking information, including status updates, service record numbers, and resolution notes.

· Monitor request queues and ensure timely processing in accordance with established service-level expectations.

· Escalate processing issues, unresolved requests, or operational risks to leadership as appropriate.

Standard Operating Procedure (SOP) Execution & Continuous Improvement

· Follow and maintain documented SOPs, work instructions, and provisioning guidelines for supported applications.

· Identify process improvement opportunities and recommend enhancements to provisioning workflows and operational procedures.

· Support knowledge-sharing initiatives and contribute to maintaining current operational documentation.

· Ensure compliance with security, privacy, and access management policies throughout the provisioning lifecycle.

Stakeholder Engagement & Customer Support

· Partner with User Role Assignment Coordinators (URACs), system administrators, and requesters to resolve access-related issues.

· Provide timely and professional customer service when addressing provisioning inquiries and deficiencies.

· Follow up on incomplete requests and coordinate with stakeholders to obtain required approvals and documentation.

· Maintain clear, accurate, and professional communications across all levels of the organization.