ProviderOne Interface Analyst (ITBA-J/AHA)

Position Duties

• Some of what you will do: Independently responsible for the management of all external electronic data interfaces (including web services and APIs). This responsibility includes monitoring timely data delivery and specialized analysis to identify, troubleshoot and resolve interface issues. Technical advisor and customer liaison between the vendor(s) and business and technical stakeholders such as CMS, other state agencies, and other businesses. Coordinate, manage and maintain successful and efficient data exchanges via current contracts and Data Share Agreements. Conduct database research, ensure data integrity, monitor interface products and schedule and provide technical consultation and analysis regarding ProviderOne and POS external interfaces and DOC1 correspondence solution. In coordination with the ProviderOne and POS vendors, prepare planning and implementation strategies and process documents for data interface activities and maintain communication of these activities with multiple internal and external stakeholders. Follow change control processes and procedures to ensure that proposed system changes are analyzed for interface impacts. Leads the analysis of system modifications by eliciting business needs related to interfaces and synthesizing those needs into technical requirements for utilization by the vendor(s) during design development and implementation. Coordinate and plan for new interfaces with subsystem business analyst senior staff to ensure the new data exchanges will fulfill the customer request. Serve as primary tester for all ProviderOne and POS interfaces, APIs, and web services for defect fixes, enhancements and change requests. Facilitates the modification (As-Built) process with the vendor(s) in order to ensure system documentation is updated to support the changes in the Change Request. Communicates with business stakeholders when system changes are successfully implemented into UAT and production. Facilitates the delivery of training when necessary to ensure stakeholders understand ProviderOne specifications and how the system is designed to function.
• Some of what you will do:
• Independently responsible for the management of all external electronic data interfaces (including web services and APIs). This responsibility includes monitoring timely data delivery and specialized analysis to identify, troubleshoot and resolve interface issues.
• Technical advisor and customer liaison between the vendor(s) and business and technical stakeholders such as CMS, other state agencies, and other businesses.
• Coordinate, manage and maintain successful and efficient data exchanges via current contracts and Data Share Agreements.
• Conduct database research, ensure data integrity, monitor interface products and schedule and provide technical consultation and analysis regarding ProviderOne and POS external interfaces and DOC1 correspondence solution.
• In coordination with the ProviderOne and POS vendors, prepare planning and implementation strategies and process documents for data interface activities and maintain communication of these activities with multiple internal and external stakeholders.
• Follow change control processes and procedures to ensure that proposed system changes are analyzed for interface impacts.
• Leads the analysis of system modifications by eliciting business needs related to interfaces and synthesizing those needs into technical requirements for utilization by the vendor(s) during design development and implementation.
• Coordinate and plan for new interfaces with subsystem business analyst senior staff to ensure the new data exchanges will fulfill the customer request.
• Serve as primary tester for all ProviderOne and POS interfaces, APIs, and web services for defect fixes, enhancements and change requests.
• Facilitates the modification (As-Built) process with the vendor(s) in order to ensure system documentation is updated to support the changes in the Change Request.
• Communicates with business stakeholders when system changes are successfully implemented into UAT and production. Facilitates the delivery of training when necessary to ensure stakeholders understand ProviderOne specifications and how the system is designed to function.

Minimum Qualifications

• Required qualifications: Qualifying candidates will meet one of the following criteria options: Option 1 : Master’s degree or higher in computer technology or an information technology (IT) area. Option 2 : Bachelor's degree in computer technology or an information technology (IT) area, and three (3) years of the required experience below Option 3 : Associate degree in computer technology or an information technology (IT) area, and five (5) years of the required experience below Option 4 : Seven (7) years of the required experience below Option 5: Three (3) years as an Entry level IT professional or higher in State service performing professional IT The required experience includes one or a combination of : Progressive (continuing to grow professionally) professional IT experience in: Consulting, analyzing, designing, programming, installing, and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment; Directing projects Providing customer or technical support in IT Administering staff who performed work in any of these IT disciplines. All experience must include : (Concurrent) One (1) year Knowledge of System Development Life Cycle (SDLC). Ensures technical integration is achieved across the enterprise by participating in planning, validation, reviews and testing and implementation (Concurrent) Two (2) years of experience with vendor/ system integrator management and facilitating systems development sessions and relationships Knowledge of technical aspects of data exchanges and data exchange management between multiple systems. Required competencies: The ability to take action to learn and grow. The ability to take action to meet the needs of others. Knowledge and experience with Medicaid eligibility and health care claims processing. This includes a working knowledge of ACES eligibility categories, strong analytic skills and the ability to assess, interpret and report on data elements related to eligibility; Knowledge of the other WA state agency systems (CARE, BARCODE, ACES, WHALES, JBRS) that interact with ProviderOne to assist with troubleshooting and/or testing of the interfaces that are used to update ProviderOne client data. Knowledge of large systems/software applications and data analysis methods, tools and techniques, including the ability to extract, analyze and interpret data from computer systems. This includes demonstrated proficiency in and knowledge of tools for data extraction, data analysis and information presentation. Knowledge of technical aspects of data exchanges and data exchange management between multiple systems. Ability to represent HCA in technical data interface workgroups and statewide and national professional organizations, and to present information in a way that establishes rapport and influences others. Excellent written, oral and presentation skills and the ability to interpret and communicate technical standards and information to management, technical staff, and stakeholders inside and outside of the Agency Functional knowledge and experience in information system development life cycle activities, project activities, including project planning and project management methodologies and the use of automated project tracking tools. Ability to organize and prioritize multiple activities and responsibilities, balance competing demands, establish priorities, work independently and advance assigned projects from inception to completion with limited supervision. Demonstrated commitment to providing superior customer service. Commitment to quality, diversity and public service values. Knowledge of ProviderOne and Medicaid payment methodology. Knowledge and experience with large IT systems and data analysis methodologies and techniques. Preferred qualifications: An advanced degree in an IT field and at least one (1) year of required experience listed above. Knowledge and experience of data transmission concepts, functions and mechanisms in data exchange concepts. Knowledge and experience of medical, dental, pharmacy coding and/or HIPAA terminology. Also have strong analytic skills and the expert ability to analyze, interpret and implement state specific and HIPAA Transactions and Code Sets regulations. Knowledge and experience with the Medicaid Management Information System (MMIS) or equivalent medical payment system. Experience would include design and development, system documentation, testing, subsystem functionality and requirements gathering. Demonstrate an understanding of basic system architecture documentation methodologies. Knowledge of interfaces delivered and transmitted to and from the ProviderOne and/or POS systems. How to apply: Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach in separate files: A cover letter that specifically addresses how you meet the qualifications for this position Current resume To take advantage of veteran preference , please do the following: Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter. Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.
• Required qualifications:
• Qualifying candidates will meet one of the following criteria options:
• Option 1 :
• Master’s degree or higher in computer technology or an information technology (IT) area.
• Option 2 :
• Bachelor's degree in computer technology or an information technology (IT) area, and three (3) years of the required experience below
• Option 3 :
• Associate degree in computer technology or an information technology (IT) area, and five (5) years of the required experience below
• Option 4 :
• Seven (7) years of the required experience below
• Option 5:
• Three (3) years as an Entry level IT professional or higher in State service performing professional IT
• The required experience includes one or a combination of :
• Progressive (continuing to grow professionally) professional IT experience in:
• Consulting, analyzing, designing, programming, installing, and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment;
• Directing projects
• Providing customer or technical support in IT
• Administering staff who performed work in any of these IT disciplines.
• All experience must include :
• (Concurrent) One (1) year Knowledge of System Development Life Cycle (SDLC). Ensures technical integration is achieved across the enterprise by participating in planning, validation, reviews and testing and implementation
• (Concurrent) Two (2) years of experience with vendor/ system integrator management and facilitating systems development sessions and relationships
• Knowledge of technical aspects of data exchanges and data exchange management between multiple systems.
• Required competencies:
• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
• Knowledge and experience with Medicaid eligibility and health care claims processing. This includes a working knowledge of ACES eligibility categories, strong analytic skills and the ability to assess, interpret and report on data elements related to eligibility;
• Knowledge of the other WA state agency systems (CARE, BARCODE, ACES, WHALES, JBRS) that interact with ProviderOne to assist with troubleshooting and/or testing of the interfaces that are used to update ProviderOne client data.
• Knowledge of large systems/software applications and data analysis methods, tools and techniques, including the ability to extract, analyze and interpret data from computer systems. This includes demonstrated proficiency in and knowledge of tools for data extraction, data analysis and information presentation.
• Ability to represent HCA in technical data interface workgroups and statewide and national professional organizations, and to present information in a way that establishes rapport and influences others.
• Excellent written, oral and presentation skills and the ability to interpret and communicate technical standards and information to management, technical staff, and stakeholders inside and outside of the Agency
• Functional knowledge and experience in information system development life cycle activities, project activities, including project planning and project management methodologies and the use of automated project tracking tools.
• Ability to organize and prioritize multiple activities and responsibilities, balance competing demands, establish priorities, work independently and advance assigned projects from inception to completion with limited supervision.
• Demonstrated commitment to providing superior customer service.
• Commitment to quality, diversity and public service values.
• Knowledge of ProviderOne and Medicaid payment methodology.
• Knowledge and experience with large IT systems and data analysis methodologies and techniques.
• Preferred qualifications:
• An advanced degree in an IT field and at least one (1) year of required experience listed above.
• Knowledge and experience of data transmission concepts, functions and mechanisms in data exchange concepts.
• Knowledge and experience of medical, dental, pharmacy coding and/or HIPAA terminology. Also have strong analytic skills and the expert ability to analyze, interpret and implement state specific and HIPAA Transactions and Code Sets regulations.
• Knowledge and experience with the Medicaid Management Information System (MMIS) or equivalent medical payment system. Experience would include design and development, system documentation, testing, subsystem functionality and requirements gathering.
• Demonstrate an understanding of basic system architecture documentation methodologies.
• Knowledge of interfaces delivered and transmitted to and from the ProviderOne and/or POS systems.
• How to apply:
• Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach in separate files:
• A cover letter that specifically addresses how you meet the qualifications for this position
• Current resume
• To take advantage of veteran preference , please do the following:
• Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.

Other Qualifications

• About HCA: Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible. There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents. What we have to offer: Meaningful work with friendly co-workers who care about those we serve Voices of HCA A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values A healthy work/life balance, including alternative/flexible schedules and mobile work options. A great total compensation and benefit package WA State Government Benefits A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby. And free parking! Notes: This position is covered by the Washington Federation of State Employees (WFSE). Once the listed position(s) is(are) filled, this recruitment announcement may also be used to fill additional position(s) for up to sixty (60) days. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment. HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA’s mission. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply. If you have any questions about the required qualifications or how your experience relates to them, please contact us at HCAjobs@hca.wa.gov . Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Lisa Fleming at (360) 725-1723 or lisa.fleming@hca.wa.gov The Washington State Health Care Authority (HCA) is an E-Verify employer . All applicants with a legal right to work in the United States are encouraged to apply. E-Verify® is a registered trademark of the U.S. Department of Homeland Security. Subscribe to our weekly newsletter to receive a list of new job postings at HCA.
• About HCA:
• Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.
• There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents. What we have to offer:
• Meaningful work with friendly co-workers who care about those we serve Voices of HCA
• A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
• A healthy work/life balance, including alternative/flexible schedules and mobile work options.
• A great total compensation and benefit package WA State Government Benefits
• A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
• And free parking!
• Notes:
• This position is covered by the Washington Federation of State Employees (WFSE). Once the listed position(s) is(are) filled, this recruitment announcement may also be used to fill additional position(s) for up to sixty (60) days.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.
• HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA’s mission. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply. If you have any questions about the required qualifications or how your experience relates to them, please contact us at HCAjobs@hca.wa.gov . Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Lisa Fleming at (360) 725-1723 or lisa.fleming@hca.wa.gov
• The Washington State Health Care Authority (HCA) is an E-Verify employer . All applicants with a legal right to work in the United States are encouraged to apply.
• E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
• Subscribe to our weekly newsletter to receive a list of new job postings at HCA.

Benefits

• More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs. Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time. Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits. Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website . The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs . Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well-being of employees. Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems ' web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options. Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system. Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program. Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year. Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information . Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave. Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165 (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave. Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165 (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. As provided in WAC 357-58-175 , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165. Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave. Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year. Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave. Additional Leave Leave Sharing Parental Leave Family and Medical Leave Act (FMLA) Leave Without Pay Please visit the State HR Website for more detailed information regarding benefits. Updated 01-07-2026

Supplemental Questions