Provider Account Manager

5+ years of experience working directly with healthcare providers, ideally major hospitals, health systems, physician group practices, regional providers, and/or ambulatory surgery centers.

Masterful relationship management skills with a track record of building, nurturing, and expanding trust across all organizational levels—from front-line clinical, administrative, and finance stakeholders up to VP and C-suite leadership.

Proven multi-priority execution: Exceptional ability to juggle multiple competing workstreams, navigate complex operational matrixes, and keep high-stakes initiatives moving forward seamlessly without sacrificing quality.

Unwavering "can-do" attitude: A resilient, positive, and proactive spirit with a desire to roll up your sleeves, go above and beyond, and do whatever it takes to support our provider partners, members, and team.

Deep healthcare domain expertise: Solid understanding of elective surgeries, billing and invoicing, DRG and CPT codes, service line dynamics, and diverse provider operational/organizational models.

Knowledge of employer healthcare structures: Strong familiarity with self-funded employer health plans, direct-to-employer contracting, and bundled payment models is a major plus.

Analytical & data-driven mindset: Ability to synthesize complex healthcare data to uncover and communicate high-value, actionable insights for key partners.

Adaptable & entrepreneurial spirit: A self-starter who thrives in a fast-paced, startup environment, bringing creative problem-solving and innovative thinking to ambiguous situations.

Uncompromised integrity: Complete adherence to HIPAA compliance, data privacy, and the sensitive handling of confidential information.

Mobility: Willingness to travel ~15%.

Why you’ll love working with us...

We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.

We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.

We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.

We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person.

We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities.

You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

Other benefits:

Stock option plan

Flexible schedules and remote work

Chicago and San Francisco offices available

Self-managed vacation days, within reason

Paid parental leave

Health, vision, and dental insurance

401K retirement plan

About Carrum

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.