Property Systems Specialist

Key Responsibilities

• Assist with the integration and configuration of property management systems, including supporting the setup and ongoing maintenance of Yardi Voyager 7S and associated modules.
• Troubleshoot and resolve technical issues within the PMS tools and third-party integrations, escalating issues to the Property Systems Manager or Yardi when necessary.
• Support the Property Systems Manager in the onboarding of new users, including account creation and troubleshooting user access issues across Yardi and other systems.
• Conduct regular system checks to validate data accuracy and ensure consistency in reporting across all PMS tools.
• Assist with training staff members on the proper use of Yardi and related systems, ensuring they understand key features and functionalities.
• Help prepare user-friendly documentation based on frequently encountered issues or best practices.
• Track and manage service tickets, following up to ensure timely resolution of user-reported problems.
• Provide basic troubleshooting support for day-to-day issues, escalating more complex issues to the Property Systems Manager or third-party vendors.
• Assist with property setup in Yardi, ensuring accurate data entry for units, rents, amenities, and configurations.
• Support the data migration process during property acquisitions, ensuring accurate and seamless transfer of information.
• Support vendor management by adding and maintaining vendor information in the PMS, ensuring all necessary details (contact information, insurance documents, etc.) are accurately entered and updated.
• Work with the Property Systems Manager to optimize the use of automation tools in Yardi to improve operational efficiency and accuracy.
• Assist in managing relationships with third-party software providers by supporting communication and coordination of software updates and issue resolution.
• Attend meetings and provide status updates on the resolution of technical issues or system enhancements as required.

Qualifications and Experiences