Property Manager - Subrogation

Description

Requirements

• Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.) • Regular and reliable attendance is an essential function of this position. • Audits – Conducts a minimum of two file audits utilizing the module created in SpartanRMS, per recovery representative each month • Ongoing Training – Both individual and general team training as needs are recognized through the audit process • Provides the initial technical training for new staff members both on or off-site when needed. • Assists management with defining and implementing performance expectations on new and pending files. • Assists management with the annual update of “Claim Handling Standards & Procedures Manual” • Reviews & updates the Task Queue in conjunction with management to add any items where Claim Assistants can be of additional value to the recovery operation. • Together with management, enforces total compliance to standards set.
• Works with management to re-train any staff moving from a clerical support role into a subrogation Property recovery position. • Flexibility to travel to meet with current clients as well as developing relationships for new client via conferences such as NASP (National Association of Subrogation Professionals). • Business Perspective – Ability to integrate an understanding of key internal and external factors (marketplace, expense control, operational productivity. Systems, product delivery) into specific activities that will achieve business objectives • Able to establish an environment for encouragement & recognition of individual achievement and pursuit of excellence. • People Selection/New Hires – Ability to assist in building the required workforce with capable employees whose knowledge and skills are appropriately matched to organizational requirements, and calculating and determining staffing levels. • Providing client service by directing all general inquiries to the appropriate party(s) and ensuring inquiries are resolved • Work with clients to expand relationships by offering them additional services, specifically services offered by Alacrity • Participate in client strategic business calls as needed • Developing new business opportunities in conjunction with VP Subrogation.