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Property Manager (Licensed)

MetCap Living Management Inc

Burnaby, CAN

Full-time

Mid · 3+ years experience

Onsite

Discovered 3 weeks ago

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Oversee the daily operations of assigned residential apartment communities throughout Burnaby and Vancouver.
Ensure properties are maintained to MetCap Living's operational, safety, and appearance standards.
Conduct regular property inspections and identify operational improvements.
Coordinate preventative maintenance programs and capital improvement projects.
Ensure building systems and common areas are properly maintained.
Deliver exceptional customer service and foster positive resident relationships.
Respond promptly and professionally to resident inquiries and concerns.
Resolve resident complaints through effective problem-solving and conflict resolution.
Promote resident retention through proactive communication and service excellence.
Maintain high resident satisfaction standards.
Achieve occupancy and revenue objectives.
Oversee leasing activities including marketing, property tours, applicant screening, lease execution, and move-in coordination.
Ensure leasing practices comply with applicable legislation and company policies.
Monitor market conditions and recommend rental pricing strategies.
Drive resident retention initiatives and lease renewals.
Prepare and manage annual operating budgets.
Monitor monthly financial performance and operating expenses.
Review income statements and variance reports.
Approve invoices and control expenditures.
Maximize Net Operating Income (NOI) through effective cost management.
Monitor rent collections and minimize arrears.
Lead, coach and develop Resident Managers, Building Managers, Leasing Consultants and Maintenance staff.
Conduct recruitment, onboarding, training and performance management.
Foster a culture of accountability, teamwork and continuous improvement.
Ensure employees comply with company policies and procedures.
Support employee engagement and professional development initiatives.
Coordinate maintenance activities and service requests.
Source, negotiate and manage vendor contracts.
Ensure contractors comply with safety requirements and company expectations.
Monitor quality of work and service delivery.
Participate in annual capital planning.
Promote a safe working environment for employees, contractors and residents.
Conduct regular health and safety inspections.
Ensure compliance with WorkSafeBC requirements.
Participate in incident investigations and implement corrective actions.
Maintain emergency preparedness plans and building safety procedures.

• Real Estate Services Act

BC Financial Services Authority (BCFSA) licensing requirements

• WorkSafeBC Occupational Health & Safety Regulations

Municipal bylaws and applicable fire and building codes
Valid BC Rental Property Management Representative Licence (BCFSA) .
Minimum 3–5 years of residential property management experience.
Experience managing multi-unit residential apartment communities.
Strong knowledge of the Residential Tenancy Act (British Columbia).
Experience preparing and managing operating budgets.
Proven leadership and employee development experience.
Strong communication, organizational and problem-solving skills.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Valid Class 5 Driver's Licence with access to a reliable vehicle.
Experience managing multiple residential communities.
CPM®, ARM®, or RPA designation considered an asset.
Experience with Yardi, Building Stack, MRI, or similar property management software.
Knowledge of capital planning and project management.
Leadership
Resident Focus
Accountability
Financial Acumen
Communication
Conflict Resolution
Problem Solving
Time Management
Decision Making
Relationship Building
Attention to Detail
Business Ethics
Occupancy and vacancy performance
Resident retention and satisfaction
Rent collection and arrears management
Budget performance

• Net Operating Income (NOI)

Leasing conversion rates
Maintenance response times
Health & Safety compliance
Employee engagement and development
Regulatory compliance
Competitive compensation
Comprehensive health and dental benefits

• Employee Assistance Program

Paid vacation
Professional development opportunities
Career advancement within one of Canada's leading residential property management companies
A collaborative and inclusive workplace culture

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