Project Operations Manager
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Key skills for this role
About the Role
Wosol Concierge seeks a Project Operations Manager to oversee daily concierge operations in Riyadh. The role involves managing area supervisors, ensuring service quality, handling escalations, and preparing performance reports for a premium concierge services project.
Key Skills for This Role
Responsibilities
- Manage daily concierge operations across multiple locations
- Ensure full staffing, shift coverage, and operational readiness
- Lead and follow up with Area Supervisors on daily performance
- Monitor attendance, grooming, discipline, and service standards
- Handle escalations, incidents, and operational challenges
- Prepare and submit weekly and monthly performance reports
- Support project development, process improvement, and service enhancement
- Ensure compliance with SOPs, KPIs, reporting standards, and client expectations
- Maintain professional communication with internal management and client representatives
Requirements
- Experience in hospitality, concierge, facility management, property management, or front office operations
- Previous experience managing supervisors or large operational teams
- Strong leadership, follow up, and problem solving skills
- Ability to work under pressure and maintain service stability
- Excellent communication skills in Arabic and English
- Strong reporting and documentation skills
- Professional appearance and high attention to detail
- Proficiency in Microsoft Office is preferred
Full Job Posting
Role Overview
- WOSOL Concierge is looking for a strong and hands on Project Operations Manager to support the management of a premium concierge services project in Riyadh.
- The selected candidate will report directly to the Senior Project Manager and will be responsible for managing daily operations, service quality, reporting, team performance, and continuous project improvement.
- This is a key operational role overseeing Area Supervisors and a concierge team staff members.
Key Responsibilities
- Manage daily concierge operations across multiple locations
- Ensure full staffing, shift coverage, and operational readiness
- Lead and follow up with Area Supervisors on daily performance
- Monitor attendance, grooming, discipline, and service standards
- Handle escalations, incidents, and operational challenges
- Prepare and submit weekly and monthly performance reports
- Support project development, process improvement, and service enhancement
- Ensure compliance with SOPs, KPIs, reporting standards, and client expectations
- Maintain professional communication with internal management and client representatives
Requirements
- Experience in hospitality, concierge, facility management, property management, or front office operations
- Previous experience managing supervisors or large operational teams
- Strong leadership, follow up, and problem solving skills
- Ability to work under pressure and maintain service stability
- Excellent communication skills in Arabic and English
- Strong reporting and documentation skills
- Professional appearance and high attention to detail
- Proficiency in Microsoft Office is preferred
Additional Information
- Location: Riyadh
- Employment Type: Full time
- Availability: Immediate joiners preferred
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