paycor
Project Manager - Telecom Services Delivery
Bridgepointe Technologies
Remote, USA
Full-time
Mid
Remote
USD 80000-120000 yearly / year
Discovered 3 days ago
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- Manage day-to-day telecom service ordering and provisioning multiple service types in a large-scale environment.
- Operate as a trusted extension of the client’s team, applying project management discipline and technical expertise to drive timelines, communication, documentation, and vendor coordination.
- Serve as the primary escalation and issue-resolution owner, ensuring accountability across clients, carriers, and vendors.
- Assess network standards and circuit diversity requirements, functioning as the technical gatekeeper for incoming service requests.
- Maintain accuracy across large datasets, application databases, and carrier portals.
- Lead vendor engagement, proactively escalate delays, and remove obstacles to keep projects on schedule.
- Make informed, fact-based decisions on the client’s behalf using deep telecom and circuit expertise, including evaluating service suitability, realistic delivery timelines, and vendor performance patterns.
- Continuously refine processes and project methodologies to enhance efficiency, delivery outcomes, and customer experience.
- Strong understanding of access technologies: DIA, Ethernet, Broadband, MPLS, SD-WAN, LTE/5G, transport types, and last-mile architectures.
- Knowledge of telecom offerings including voice, data, and unified communications, with an ability to differentiate service types.
- Ability to interpret quotes, LOAs, contracts, network diagrams, fiber requirements, and service details.
- Experience with provisioning workflows (FOC validation, ASR/LSR, demarc extensions, activation best practices).
- Proficient in evaluating telecom quotes and rate structures, leveraging benchmarking to surface anomalies or risks.
- Working knowledge of subnets, routing, DHCP, DNS, SIP trunking, and QoS concepts.
• Operational Tools & Systems
- Proficiency in carrier OSS/BSS portals for order entry, monitoring, ticketing, and escalation.
- Experience with MACD lifecycle workflows and troubleshooting coordination (loopback/turn-up testing, issue identification).
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