Project Manager Services Manager

Operate in a safe manner in accordance with published safety guidelines

Must wear appropriate PPE as per company guidelines and accordance with job duties

Report all work related accidents or injuries within 24 hours to the appropriate personnel

Must be a role model to fellow associates with regards to safety by setting a positive example

Point out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are corrected

Administration: -

Coordinate assigned project completion, customer training, and close-out

Provide all commissioning reports in a final package to the customer

Coordinate any additional training bought with the sales order

Provide Time and Material quotes for customers or contractors for assigned projects, as necessary

Coordinate subcontracted services and equipment rentals for assigned projects,

Provide accurate and timely reporting in accordance with published guidelines

Timecards, expense reports, ticket closure, forms etc.

Customer Satisfaction: -

Provide proper and adequate communication to internal and external customers

Provide estimated time of arrival to the customer or contractor where applicable

Coordinate and attend customer or contractor meetings as required

Maintain customer satisfaction rates according to company guidelines

Performance: -

Excellent attention to detail, with the ability to work accurately in a busy and demanding environment.

Complete all work in an efficient and timely manner

Capable of making strong decisions, technical and commercial, under pressure

Properly evaluate site and equipment for appropriate billing status

Adhere to company dress code and safety regulations

Understand and comply with company startup/escalation process and procedures

In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates

Maintain proper and adequate level of internal communications

Ability to communicate with all levels within the organization: Managers, co-workers, Service Delivery Team, Sales, Plants, Application Engineering, Technical Support, electronic communications, et al.

Conduct themselves in a high degree of professionalism, and of service delivery

Ability to handle stressful situations and provide a calming effect to customer

High level of diplomacy when interacting with internal and external customers

30% travels in the Region as and when required

Project Based Location duty place is to be acceptable

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

• High-Performance Culture

• Customer Focus

• Operational Excellence

• Innovation

• Financial Strength

• Own it

• Act with urgency

• Foster a customer-first mindset

• Think big and execute

• Lead by example

• Drive continuous improvement

• Learn and seek out development

• Promote transparent & open communication

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com