Project Manager - Revenue Cycle Management System

Overview

Education

Experience

• 7-10 years progressive project management experience in healthcare IT implementations (REQUIRED).
• 5-7 years managing RCM system implementation projects in hospital settings with proven successful go-lives (ESSENTIAL).
• 3-5 years project delivery experience in Dubai healthcare sector (MANDATORY - Dubai project experience required).
• Proven experience deploying healthcare systems in Dubai with DHA regulatory approval and NABIDH integration (ESSENTIAL).
• Experience managing implementation projects from planning through go-live and closeout.
• Multi-site, multi-stakeholder healthcare IT deployment project experience.
• JCI-accredited facility system implementations in Dubai. This is about project implementation experience, not operational management experience.

Healthcare It Project Management (Critical)

• Expert knowledge of project management methodologies:
• Waterfall for structured implementations, Agile for iterative development, Hybrid approaches for complex projects.
• Advanced proficiency with PM tools
• : MS Project for scheduling, Jira for Agile projects, Smartsheet for collaboration.
• Deep understanding of healthcare IT implementation project lifecycles: planning, design, build, test, train, deploy, support.
• Experience with go-live management:
• cutover planning, production transition, war room operations, hyper care support.
• Knowledge of data migration methodologies
• : ETL processes, data validation, cutover execution.
• Understanding of healthcare system integration: HL7, FHIR, interface development, testing protocols.
• Change management expertise for technology implementations.
• Deep understanding of Dubai healthcare IT landscape and system implementation requirements in Dubai facilities.
• Comprehensive knowledge of DHA requirements for healthcare technology implementations
• Expert knowledge of NABIDH onboarding process for new system implementations: DHA application procedures, technical specification submissions, HL7 v2.5.1 interface approvals, go-live authorization from DHA.
• Knowledge of JCI technology standards for Dubai healthcare facility accreditation.
• Experience with DHA inspections and approvals for new healthcare IT system deployments.

Rcm System Implementation & Project Leadership

• Understanding of RCM system implementation requirements and workflows from a project implementation perspective.
• Knowledge of major RCM platforms: Epic, Cerner, Oracle Healthcare, Allscripts, McKesson, MEDITECH - specifically their implementation methodologies.
• Familiarity with RCM system configuration for go-live: master data setup, interface configuration, workflow design, security setup.
• Understanding of RCM testing requirements: unit testing, system testing, integration testing, UAT coordination.
• Knowledge of RCM training requirements: role-based training, super user programs, end-user training delivery.
• Proven ability to lead cross-functional project teams in matrix organizations during implementation projects.
• Excellent stakeholder management with ability to present project status to C-level executives. Strong facilitation skills for project workshops, requirements sessions, design reviews, go-live readiness meetings.
• Negotiation and conflict resolution skills for managing project scope, timelines, and resources. Outstanding presentation skills for steering committees and executive audiences.
• Fluency in English REQUIRED.

Strategic & Personal Attributes

• Strategic thinking to align implementation projects with organizational technology goals.
• Analytical skills for project data analysis: schedule performance, budget variance, risk assessment, resource utilization.
• Ability to make data-driven decisions during project execution under pressure. Understanding of business case analysis, ROI planning for technology projects. Problem-solving skills for addressing implementation challenges.
• Results-oriented with strong delivery focus and commitment to meeting project deadlines. Resilient under pressure during high-stakes go-live events and critical project phases.

Rcm System Deployment Project Planning & Execution

• Lead comprehensive project planning for RCM system deployment across KCH Dubai locations.
• Develop detailed implementation project plan: scope, WBS, schedule, resource allocation, budget, risk management, governance.
• Establish project organization: steering committee, workstream leads (clinical, finance, IT, training), project team structure, RACI matrices, decision protocols.
• Apply appropriate methodologies (Waterfall, Agile, Hybrid) using MS Project, Jira, or Smartsheet for project tracking.
• Coordinate multi-phase deployment rollout: pilot location selection, phased go-live strategy, parallel run planning, cutover execution, production transition.
• Manage project critical path, dependencies, resource loading, and schedule optimization to deliver on time and within budget.