Project Manager – Retail Planning

We are looking for an experienced Project Manager to lead the successful delivery of Centric Planning implementations across North America. This role is responsible for managing complex enterprise software implementations for leading retailers, ensuring projects are delivered on time, within budget, and with exceptional customer satisfaction.

Working closely with Solution Architects, Technical Architects, Consultants, Customer Success and Sales, you’ll guide customers through every phase of implementation while driving delivery excellence and helping evolve our Professional Services methodology.

What You’ll Do

Lead end-to-end implementation projects for Centric Planning customers across North America

Own project scope, schedule, budget, risks, and resource planning

Build trusted relationships with customer executives, project sponsors and key stakeholders

Facilitate project governance, steering committee meetings and executive status reviews

Coordinate cross-functional delivery teams including functional consultants, technical architects and developers

Proactively identify project risks and develop mitigation strategies

Ensure projects are delivered with high quality while meeting customer expectations and commercial targets

Drive adoption of Project Management Office (PMO) standards, governance and best practices

Partner with Product, Customer Success and Global Delivery teams to continuously improve implementation methodologies

Support pre-sales engagements by contributing implementation strategies, project estimates and delivery approaches

Mentor junior project managers and contribute to building delivery excellence across the North American Planning practice

What We’re Looking For

5+ years managing enterprise software implementation projects

Experience delivering SaaS or cloud-based enterprise applications

Retail Planning, Merchandise Planning, Supply Chain or Retail Technology experience preferred

Strong stakeholder management and executive communication skills

Proven ability to manage multiple concurrent projects

Experience with Agile, Waterfall or hybrid delivery methodologies

PMP, PRINCE2 or equivalent certification is an advantage

Willingness to travel occasionally to customer locations

Success in this Role

You’ll thrive if you:

Build confidence with customers through clear communication

Stay calm and organized in complex environments

Balance customer success with commercial outcomes

Enjoy leading cross-functional teams

Continuously improve project delivery processes

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.