Project Manager – Information Technology

• Coordinate implementation and deployment of new technology platforms, applications, systems, and technology services.

• Develop implementation plans covering requirements, configuration, testing, training, communication, deployment, and post-launch support.

• Coordinate system integrations between clinical, operational, financial, and administrative platforms.

• Partner with technical teams and vendors to establish implementation requirements and timelines.

• Coordinate user acceptance testing (UAT), issue tracking, remediation, and implementation readiness.

• Support system upgrades, migrations, replacements, and consolidation initiatives.

• Monitor implementations following go-live and coordinate resolution of outstanding issues.

• Ensure appropriate project documentation is maintained throughout the technology lifecycle.

• Support technology integration for newly affiliated or acquired physician practices.

• Develop and maintain IT integration plans, readiness assessments, checklists, and implementation timelines.

• Coordinate technology onboarding activities involving systems access, hardware, applications, connectivity, security, telecommunications, and other technology requirements.

• Partner with Operations and other functional teams to coordinate technology requirements for new practice locations, expansions, relocations, and acquisitions.

• Identify technology risks or dependencies that could affect practice integration timelines.

• Track technology integration milestones through stabilization and transition to ongoing IT support.

• Coordinate technology projects involving software vendors, consultants, managed service providers, and other third-party partners.

• Track vendor commitments, implementation timelines, deliverables, dependencies, and outstanding issues.

• Facilitate vendor meetings and maintain documentation of decisions and action items.

• Assist the CTO with evaluating vendor performance and implementation progress.

• Coordinate internal resources required for vendor-led implementations.

• Assist with technology vendor transitions, system replacements, and contract-related implementation activities.

• Escalate vendor performance or delivery concerns when appropriate.

• Support project management for cybersecurity, privacy, compliance, and technology-risk initiatives.

• Coordinate implementation of security-related projects and remediation activities as directed by the CTO.

• Work with IT, Compliance, Privacy, Legal, Operations, and vendors to ensure appropriate stakeholders are involved in technology initiatives.

• Track remediation plans, security initiatives, technology assessments, and related action items.

• Maintain project documentation needed to demonstrate completion of assigned technology initiatives.

• Support technology initiatives related to HIPAA and other applicable healthcare privacy and security requirements.

• Coordinate project activities resulting from technology audits, risk assessments, or identified security improvements.

• Coordinate technology projects involving data integration, reporting platforms, dashboards, business intelligence, and analytics.

• Work with business stakeholders to define reporting and data requirements.

• Coordinate data-validation activities between technical and business teams.

• Track dependencies related to interfaces, data feeds, system integrations, and reporting requirements.

• Support implementation of technology solutions designed to improve organizational access to accurate and actionable information.

• Identify opportunities to improve technology project-management processes and implementation methodologies.

• Develop standardized project templates, implementation checklists, status reports, and documentation.

• Help establish consistent technology implementation processes across practices and departments.

• Document current-state and future-state workflows when technology changes impact business operations.

• Assist with change-management activities associated with new technology implementations.

• Capture lessons learned following major implementations and incorporate improvements into future projects.

• Develop and maintain technology project dashboards and portfolio-level reporting.

• Provide the CTO with regular updates regarding project status, milestones, risks, barriers, resource needs, and decisions required.

• Prepare executive summaries and presentations regarding major technology initiatives.

• Maintain visibility into outstanding action items and organizational technology commitments.

• Track project outcomes against established goals and success measures.

• Provide leadership with timely escalation when projects are at risk of missing critical milestones.

• Serve as a central coordination point between IT and business stakeholders for assigned technology projects.

• Build productive relationships with executive leadership, physicians, practice leaders, Operations, Finance, HR, RCM,

Compliance, and other departments.

• Communicate technical information clearly to non-technical audiences.

• Facilitate cross-functional project meetings and maintain alignment between stakeholders.

• Help resolve gaps in communication, ownership, or requirements that could delay technology initiatives.

• Promote collaboration between technology resources and the teams that use the systems being implemented.

• Provide project-management support for strategic initiatives sponsored by the Chief Technology Officer.

• Prepare project updates, executive summaries, presentations, meeting materials, and decision-support information.

• Maintain visibility into the CTO's key initiatives and technology priorities.

• Coordinate follow-up from technology leadership meetings to ensure decisions translate into action.

• Assist with annual technology planning and prioritization activities.

• Support special projects and other technology initiatives as assigned.

Key Performance Expectations

Success in this role will be measured by the ability to:

• Deliver assigned technology projects on time and within established scope.

• Maintain clear accountability for project deliverables and action items.

• Provide leadership with accurate and timely visibility into technology initiatives.

• Proactively identify and escalate risks before they significantly impact implementation.

• Coordinate effectively between technical and non-technical stakeholders.

• Successfully manage technology implementations across multiple physician practices and locations.

• Improve consistency and structure within the organization's technology project-management processes.

• Ensure effective transition from implementation to operational support.

• Demonstrate measurable improvement in project execution and stakeholder communication.

Qualifications

• Bachelor's degree in Information Technology, Business Administration, Healthcare Administration, Project Management, Management Information Systems, or a related field.

• 3–5+ years of project management, technology implementation, healthcare IT, business systems, or related experience.

• Experience managing multiple projects and competing priorities simultaneously.

• Demonstrated ability to coordinate projects involving technical and non-technical stakeholders.

• Strong organizational, planning, documentation, and follow-through skills.

• Strong written and verbal communication skills.

• Ability to develop project plans, implementation timelines, status reports, executive summaries, and presentations.

• Proficiency with Microsoft Office, including Excel, PowerPoint, Word, Outlook, and Teams.

• Experience within a healthcare MSO, physician practice management organization, multi-site medical group, or similar healthcare environment.

• Experience managing healthcare technology implementations or integrations.

• Familiarity with EHR/EMR, practice management, revenue cycle, patient engagement, telecommunications, data/reporting, or other healthcare technology platforms.

• Experience supporting technology integration associated with physician-practice acquisitions or affiliations.

• Familiarity with healthcare privacy, cybersecurity, and HIPAA requirements.

• Experience working with technology vendors and managed service providers.

• Experience with project-management platforms such as Monday.com, Smartsheet, Asana, Jira, Microsoft Project, or similar systems.

• PMP, CAPM, Scrum, Agile, ITIL, Lean Six Sigma, or related certification is preferred but not required.

• Position operates within a fast-paced, multi-site healthcare environment.

• Periodic travel to physician practices, corporate locations, implementation sites, and other company locations may be required.

• Some technology implementations, upgrades, migrations, or go-live activities may require work outside standard business hours.

• Must be able to adjust priorities as organizational and technology needs evolve.