Project Manager - Food Production

We are looking for an experienced Project Manager to lead food production certification projects, manage client relationships, and support facilities in achieving and maintaining certification against relevant food safety standards and regulatory requirements.

Client-facing role to oversee food certification projects for assigned area(s)

Will serve as the main point of contact for the client in coordinating and executing NSF certification services and meeting target KPI’s.

Serve as the client’s primary point of contact for all NSF-related services and activities to ensure customer satisfaction and understanding of standards/regulations, certification decisions, policies and technical requirements.

Manage certification projects for assigned customers for certification of new facilities and maintain certification of existing facilities.

Complete Application reviews to confirm that clients have the ability to comply with the respective standards/regulations they are seeking certification for prior to the client proceeding to inspection.

Compile, organize and maintain client certification documentation to justify ongoing compliance for certification and accreditation purposes and proper invoicing including the update of relevant databases.

Meet with clients (phone calls, video calls, in office, at tradeshows, or at their facilities) as needed to ensure ongoing customer satisfaction.

Provides customer education / training on standards, regulations, or audit process.

Minimal travel involved in this role

• Bachelor’s Degree in any stream, or equivalent combination of work experience and education.
• Minimum 5 years of work experience in account management client facing role
• Knowledge of the principles, practices and regulations pertaining to certification of facilities and compliance.
• Skilled at communicating through various forms such as phone, e-mail, public forums, training/education and executive meetings.

Good communication skills must required

Excellent problem-solving skills and demonstrated expertise in facilitating certification projects

Strong time and project management skills.

Customer consultations and/or advisory experience.

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