Project Manager, Care Experience & Culture Transformation

Join one of the nation’s most comprehensive academic medical centers, UChicago Medicine, as a Project Manager, Care Experience & Culture Transformation.

This position will be based at our Hyde Park campus in Chicago, IL with opportunities to work from home.

You will need to be based in the greater Chicagoland area.

The Project Manager, Care Experience & Culture Transformation is a strategic and execution-focused leader responsible for driving the end-to-end management of a multi-year transformation initiative to elevate the cancer care experience across UChicago Medicine.

Reporting to the Vice President, Chief Consumer Experience Officer, this role will oversee program governance, project execution, cross-functional alignment, and performance management to ensure delivery of a high-impact, patient-centered, and culturally aligned cancer care model.

This position operates at the intersection of patient experience, cancer clinical operations, workforce culture, and service excellence, translating strategy into measurable outcomes.

Lead the centralized program management structure for the cancer care experience transformation initiative

Establish and manage program governance, including executive steering committees, workgroups, and reporting cadences

Serve as primary liaison to the Vice President, Chief Consumer Experience Officer; Vice President, Cancer service line; and cancer executive leadership

Ensure alignment with enterprise priorities and objectives, including care experience excellence and workforce engagement

Translate strategic vision into actionable project plans, milestones, and deliverables

Oversee a portfolio of initiatives (e.g., care navigation, communication standards, environment of care, service recovery, digital experience)

Drive disciplined project management methodologies

Identify risks, dependencies, and barriers; implement mitigation strategies proactively

Serves as liaison with external partners to ensure alignment, goal achievement, and in-scope service delivery

Partner with oncology leadership, nursing, physician leaders, operations, HR, and support services to ensure integrated execution

Facilitate collaboration across ambulatory, inpatient, and ancillary services

Align initiatives with clinical workflows to ensure sustainability and adoption

Develop and manage a performance dashboard aligned to key metrics (e.g., HCAHPS domains, patient access, care coordination, workforce engagement, rate of change and adoption, solution effectiveness)

Monitor progress against targets and drive accountability across stakeholders

Use data and internal and external customer voice insights to inform continuous improvement

Lead structured change management efforts to support adoption at scale

Develop executive-level reporting, committee materials, and stakeholder updates

Drive communication strategies that reinforce vision, progress, and impact

Bachelor's degree in healthcare administration, business, public health, or related field

5–8+ years of progressive experience in program management, healthcare operations, or consulting

Demonstrated experience leading large-scale, cross-functional initiatives in complex health systems

Strong project management expertise (PMO structure, governance, risk management)

with patient experience frameworks and metrics (e.g., HCAHPS, CAHPS)

Exceptional executive communication and stakeholder management skills

Strategic Execution: Ability to translate vision into disciplined execution

Influence without Authority: Drives alignment across diverse stakeholders

Analytical Rigor: Uses data to inform decisions and measure impact

Change management: Skilled in managing large-scale behavioral and operational change

Patient-Centered Mindset: Deep commitment to improving the patient and family experience

• Operational Excellence: Strong attention to detail, timelines, and deliverables

in oncology services or academic medical centers

Certification in Project Management (PMP, Lean Six Sigma, Agile)

in culture transformation or service excellence initiatives