Project Manager

Key Responsibilities

• End-to-End Program Delivery & SLA Management Manage the end to end project management workflow. Able to complete project management tasks autonomously. Able to take responsibility for end to end project deliverables in accordance with SLAs. Ensure all projects are delivered on time as per customer SLA. Establishes deadlines /ensures deadlines are feasible and completes tasks by said deadlines. Effectively balances and manages priorities across a variety of task types and customers. Responsiveness to internal and external comms within pre-defined SLAs. Responds quickly and efficiently to internal and external stakeholders.
• Manage the end to end project management workflow.
• Able to complete project management tasks autonomously.
• Able to take responsibility for end to end project deliverables in accordance with SLAs.
• Ensure all projects are delivered on time as per customer SLA.
• Establishes deadlines /ensures deadlines are feasible and completes tasks by said deadlines.
• Effectively balances and manages priorities across a variety of task types and customers.
• Responsiveness to internal and external comms within pre-defined SLAs.
• Responds quickly and efficiently to internal and external stakeholders.
• Resource Strategy & Team Leadership Responsible for maintaining resources, core teams and pipeline to support project management work. Identifies resource requirements for production work. Performs self-sourcing in our existing vendor database and enters sourcing requests when new vendors are needed. Manage linguist communication for all projects. Able to define and delegate admin work to PCs Interns. Train supporting resources on key production processes and methodology.
• Responsible for maintaining resources, core teams and pipeline to support project management work.
• Identifies resource requirements for production work.
• Performs self-sourcing in our existing vendor database and enters sourcing requests when new vendors are needed.
• Manage linguist communication for all projects.
• Able to define and delegate admin work to PCs Interns.
• Train supporting resources on key production processes and methodology.