Project Manager

Requirements

• What We're Looking For
• BPO experience is essential. We are looking for someone who understands the pace, expectations, and operational demands of a Business Process Outsourcing environment.
• The ideal candidate will have:
• Proven experience working in a BPO environment .
• Previous experience managing BPO projects, programs, accounts, teams, or operational initiatives.
• Strong understanding of KPIs, performance metrics, and operational targets .
• Experience working directly with clients or supporting Client Success .
• Excellent verbal and written English communication skills .
• Strong organizational skills and excellent attention to detail.
• Strong problem-solving and escalation-management skills.
• The ability to communicate professionally and confidently with clients and internal stakeholders.
• Experience working with Team Leads, supervisors, agents, or other operational teams.
• Strong follow-through and accountability.
• The ability to manage multiple priorities and keep projects on track.
• A proactive approach and the confidence to take ownership without needing constant direction.
• The ability to work independently and effectively in a fully remote environment .
• What Will Make You Stand Out
• We'd especially like to hear from candidates who have:
• Managed BPO projects or accounts supporting US-based clients .
• Served as a primary or secondary client-facing contact.
• Experience managing client escalations and sensitive situations.
• Experience monitoring and improving operational KPIs.
• Coordinated multiple teams or departments to achieve project goals.
• Experience with project tracking, reporting, action plans, and deliverables.
• Experience supporting performance improvement initiatives.
• A strong understanding of how employee performance, operational results, and client satisfaction are connected.
• Experience managing remote teams or projects.
• A track record of identifying problems early and taking action before they become larger issues.