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Project Manager
Servion Global Solutions
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered Today
Technical project managementBanking and financial servicesGenesys CloudContact center transformationVendor managementStakeholder management
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Technical project managementBanking and financial servicesGenesys Cloud
Role Overview
The role is for a Technical Project Manager with strong banking domain experience.
The manager will lead a large-scale Genesys migration program from the bank's side.
The program involves Genesys Cloud migration, stakeholder coordination, and contact center transformation.
Key Skills for This Role
Technical project managementBanking and financial servicesGenesys CloudContact center transformationVendor managementStakeholder management
Full Job Posting
Role Overview
The role is for a Technical Project Manager with strong banking domain experience.
The manager will lead a large-scale Genesys migration program from the bank's side.
The program involves Genesys Cloud migration, stakeholder coordination, and contact center transformation.
Core Responsibilities
- Lead and manage the Genesys migration program within scope, budget, timelines, and regulatory requirements.
- Coordinate stakeholders, vendors, technology teams, and business units.
- Manage enterprise migration and integration delivery.
- Provide program governance and delivery management.
- Lead contact center transformation and customer experience initiatives.
Mandatory Skills and Experience
- Experience in the banking or financial services domain.
- Proven experience managing Genesys Cloud implementation or migration projects.
- Experience leading contact center transformation programs.
- Strong technical project management experience.
- Experience managing vendors and stakeholders.
- Experience with program governance and delivery management.
- Experience managing large enterprise migrations and integrations.
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