Project Lead - Client Services

Autonomously manage Client briefs with a focus on niche, complex, or high-volume requests to the highest of standards, coaching Associates and Senior Associates to execute in alignment with Client Service Key Behaviours, Project Excellence best practices and Compliance parameters.

Drive a proactive methodology that champions direct and prompt communication and use of sourcing channels (such as, but not limited to, a call-first culture).

Effectively execute on all projects, finding & recruiting Experts on a global scale in a fast paced environment to introduce to our clients

Actively and consistently drive increased margin and revenue through championing Commercial and Company initiatives

Drive an exemplary Expert experience, communicating clearly and managing expectations and timeframes transparently to ensuring high levels of satisfaction.

Manage your own development through setting and achieving KPI’s and development goals

Strategically and proactively own all User communications throughout the project lifecycle to ensure timely project fulfilment of at an industry-leading standard.

Build valuable, meaningful and mutually beneficial relationships with your key Clients and users.

Devise clear communication strategies to ensure Clients & decision makers are always kept informed and up to date.

Drive revenue and margin growth by delivering to monthly account plans, KPI targets and engagement goals.

Champion the full proSapient product service suite (I.e., Surveys) maximizing opportunities to cross-sell and offer solutions to our clients to increase usage and market share.

Proactively seek and share Client feedback to better understand pain points and opportunities to increase users that will continually improve our service.